ROBYN MCCLENNAN
Ketchikan,Alaska
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Overview
38
38
years of professional experience
Work History
Patient Navigator
Peace Health Medical Group
Ketchikan, AK
06.2018 - Current
- My role as the PHMG Patient Navigator consists of helping our patients navigates the medical system
- I help patients with obtaining insurance coverage, DME supplies, and travel if it is required
- I am very engaged in the community and can help with housing and food.
Medical Assistant Lead
Peace Health Medical Group
Ketchikan, Alaska
01.2010 - 06.2018
- In collaboration with the program manager interviewed and conducted employee orientation, orientation, and performance reviews
- Worked with senior management to ensure operations and relations are effective
- Ability to coach and hold employees accountable for job performances
- Performs other related duties which may be inclusive, but not listed in the job description
- Cooperates with medical and administrative staff to ensure compliance with standards and regulations
- Actively maintain up-to-date knowledge of applicable state and federal laws and regulations
- Continuous staff development trainings.
Substance Abuse Counselor
COMMUNITIES ORGANIZED FOR HEALTH OPTIONS
Craig, Alaska
01.1996 - 01.2009
- Responsible for maintaining the client files and completing intake packets to be used during the intake process.
Office Manager
WAYNE DAVENPORT M.D.
WRANGELL, ALASKA
01.1987 - 01.1996
- Office Manager
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in recruiting, onboarding and training new employees.
- Assisted in developing budgets for departmental expenses.
Education
CMA, AAMA -
University of Southeast
01.2017
EMT 3 - Emergency Medical Technology
SEREMS
Sitka, AK01.1988
BS Science
01.1986
Skills
- Training and mentoring
- Team management
- Computer skills
- EMR
- Organizational
- Policies and Procedures
- Healthcare knowledge
- Patient Needs Assessment and Referral
Timeline
Patient Navigator
Peace Health Medical Group
06.2018 - Current
Medical Assistant Lead
Peace Health Medical Group
01.2010 - 06.2018
Substance Abuse Counselor
COMMUNITIES ORGANIZED FOR HEALTH OPTIONS
01.1996 - 01.2009
Office Manager
WAYNE DAVENPORT M.D.
01.1987 - 01.1996
CMA, AAMA -
University of Southeast
EMT 3 - Emergency Medical Technology
SEREMS
BS Science
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