Robyn Mills
Vista,CA
Summary
Efficient and experienced team member with 10+ years of experience in customer-facing roles, including life guarding, management, and food service. Proficient in customer service, conflict resolution, and team leadership. Possesses certifications in CPR, food handling, and delivery driving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard
LEGOLAND California Resort, LLCR
02.2024 - Current
- Supervise swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed
- Warn swimmers of improper activities or danger and enforces pool regulations and water safety policies
- Administer first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary
- Evaluate conditions for safety and initiates aquatics emergency action plan as required
Assistant Manager/Delivery Driver/Pizza Maker
Toppers Pizza, LLC
08.2022 - 01.2024
- Monitored team performance and provided regular feedback to drive continuous improvement
- Managed resource allocation efficiently to optimize productivity while minimizing costs
- Ensured the safe handling and transportation of fragile or perishable items
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Trained new drivers on company policies, procedures, and safe driving practices
- Cultivated positive relationships with regular customers through friendly interactions
- Adhered to all food safety regulations and guidelines while handling, preparing, and delivering food items.
Shift Leader/Barista
Food Fight Restaurant Group
08.2019 - 03.2022
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Led a team of 25 employees, providing guidance and support to ensure successful completion of projects
- Monitored team performance and provided regular feedback to drive continuous improvement
Education
High School Diploma -
Arapahoe High School
01.2018
Skills
- Customer Service (10 years)
- Leadership (1 year)
- Cash register (9 years)
- Delivery driver experience (3 years)
Certification
- Driver's License
- Food Handler Certification
- CPR Certification
Timeline
Lifeguard
LEGOLAND California Resort, LLCR
02.2024 - Current
Assistant Manager/Delivery Driver/Pizza Maker
Toppers Pizza, LLC
08.2022 - 01.2024
Shift Leader/Barista
Food Fight Restaurant Group
08.2019 - 03.2022
High School Diploma -
Arapahoe High School
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