Robyn Mullen
Maine Medical Partners, Portland Pediatrics
Biddeford,USA
30
years of professional experience
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Work History
Patient Service Coordinator
17 Years 2 Months- Primary responsibilities are patient and family customer service in the areas of: registration, check in – check out, referrals, outreach, managing work queues, new patient records including registration, abstraction and scanning.
- Managed two pediatric provider schedules, overseeing recalls, follow-up, schedule templates, and waitlist management.
- Facilitated communication between psychiatrists and primary care physicians, addressing administrative requests and developing workflows for the service line.
- Coordinated staffing and training for MMP Pediatric weekend clinic at MaineHealth South Portland Pediatrics
- Weekend staffing coordinator and trainer for MMP Pediatric weekend clinic at MaineHealth South Portland Pediatrics.
- Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
- Streamlined patient intake processes, ensuring compliance with healthcare regulations and improving service delivery.
- Facilitated communication between patients and healthcare providers to clarify treatment plans and address concerns.
- Developed training materials for new staff, promoting adherence to best practices in patient services.
- Implemented feedback mechanisms, gathering patient insights to drive quality improvements in services offered.
- Led cross-functional teams to optimize workflow processes, reducing wait times and enhancing patient satisfaction.
- Analyzed data trends in patient interactions, informing strategic decisions on resource allocation and service enhancements.
- Mentored junior staff members, fostering a collaborative environment that emphasized continuous learning and improvement.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
Human Resource Manager
7 Years 4 Months- Primary responsibilities in employee hiring, orientation, retention and training. Implementation of training ladders for all credit union employees. Acted as wellness worker to support work/life balance initiatives. Benefits manager for medical, dental and vision as well at retirement plan administrator.
Branch Manager/Compliance officer
3 Years- Oversight of new branch opening, training of branch employees and primary contact for customer resolution. Processed loan applications and new member accounts, balancing of specific ledger accounts and ATM. Reviewed all credit union documents and procedures to ensure compliance with Fair Lending Practices and disclosure requirements.
Education
BA - Psychology
- Pre-nursing studies
Skills
Epic Super-User
PSR Trainer
Patient Care Coordination
Template management
Green Belt (in process)
Workflow creation and implementation
Timeline
Patient Service Coordinator
Maine Medical Partners, Portland Pediatrics
06.2009 - CurrentRead More
Human Resource Manager
GPM Credit Union, South Portland, Maine
09.1999 - 01.2007Read More
Branch Manager/Compliance officer
GPM Credit Union, South Portland, Maine
09.1996 - 09.1999Read More
Southern Maine Community College
from Pre-nursing studies
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Miami University
BA from Psychology
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