Robyn Noah
Greenville
Summary
Dynamic Customer Support Specialist with proven expertise at KellyConnect in enhancing customer satisfaction through effective problem-solving and CRM management. Skilled in ticket management and complaint handling, I foster strong client relationships, ensuring swift resolutions and positive feedback. Committed to delivering exceptional service and improving operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
KellyConnect
2024.08 - 2025.12
- Resolved customer inquiries through phone and email support, ensuring timely responses and satisfaction.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Assisted in troubleshooting technical issues, guiding customers through resolution processes effectively.
- Collaborated with cross-functional teams to address complex customer concerns and enhance service quality.
- Monitored support ticket queues to prioritize urgent requests, improving response times and efficiency.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Inbound Customer Service Representative
Conduent
2023.01 - 2024.06
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track and manage customer interactions efficiently.
- Assisted in training new team members on customer service protocols and tools.
- Collaborated with cross-functional teams to improve service delivery processes.
- Provided feedback on product issues to enhance overall customer satisfaction.
- Handled escalated calls, ensuring swift resolution while maintaining professionalism.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
Education
Associate of Arts - Nursing
Mississippi Delta Community College
Moorhead, MS2023-08
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Ticket management
- Multitasking and organization
- Customer service excellence
- Customer service
- Call management
Certification
- Licensed CPR
- HIPPA Compliance Certification
Timeline
Customer Support Specialist
KellyConnect
2024.08 - 2025.12
Inbound Customer Service Representative
Conduent
2023.01 - 2024.06
Associate of Arts - Nursing
Mississippi Delta Community College