Robyn Norling
Casa Grande,AZ
Summary
Experienced professional offers over 22 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Real Estate Agent
Nick McLean Real Estate Group / Independent Agent
Wenatchee, WA
10.2021 - 10.2022
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Called or emailed lapsed clients to inquire about continuing needs.
- Verified accuracy of documentation and fund disbursements for sales.
Flight Attendant
Delta Air Lines, Inc
San Francisco, CA / Seattle,WA
01.1998 - 07.2020
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Manage and monitor safety standards & activities to maintain high degree of aircraft safety standards.
- Communicate thoroughly and effectively with onboard crew and ground operations while smoothly balancing boarding and inflight procedures.
- Provided superior in-flight services and attend to all customer's requirements as per company standards while maintaining a high level of decorum and professional conduct.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger, and pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Anticipated needs of passengers to enhance comfort and promote an enjoyable flight.
Education
Real Estate License / WA - Real Estate
Rockwell Institute
Seattle, WA04.2021
General Studies
Gunderson High School
San Jose, CA06.1984
Skills
- Customer Service
- Reporting and Documentation
- Public Interaction
- Emergency Situations Management
- Crew Resource Management
- Problem Solver
Timeline
Real Estate Agent
Nick McLean Real Estate Group / Independent Agent
10.2021 - 10.2022
Flight Attendant
Delta Air Lines, Inc
01.1998 - 07.2020
Real Estate License / WA - Real Estate
Rockwell Institute
General Studies
Gunderson High School