Summary
Overview
Work History
Education
Skills
Timeline
Patent
Generic

Robyn Pemberton

Bloomington

Summary

As a professional with a strong background in product analysis, I am prepared to drive impactful results. I am adept at leveraging data analysis, market research, and strategic planning to ensure informed decision-making. My approach emphasizes team collaboration and adaptability, consistently delivering reliable outcomes. I am recognized for my analytical skills, problem-solving abilities, and effective communication, skills which are equally applicable in both business and healthcare environments.

Overview

9
9
years of professional experience

Work History

Technology Product Analyst

State Farm Insurance
12.2019 - Current
  • Innovation Group – Connected Home Ecosystem
  • Input the legally reviewed content into Json files to build the database with recommendations will be displayed randomly in the new application for users.
  • Data mining for analytics on how the users engage with the application so that we can determine the functionality and stickiness of the application.
  • Collaborate and partner with other team members to help design user-centric experiences to ensure customer retention and satisfaction.
  • Participated in user-centric design and research sessions to gather information that helps create the content the user will see within the application.
  • Red Labs – Sundial, Discovery Team, and Care Support
  • Collaborate with team members to analyze data for the validity of the customer’s setup status for the care circle.
  • Data mining for analytics on product activity level and subscription patterns.
  • Customer centered problem resolution during the subscription and onboarding process which includes creating knowledge items to help support the CCC reps and the customers.
  • Experience working on a team that actively performs risk and regression testing in a staging environment.

Medical Bill Reviewer

State Farm
06.2019 - 12.2019
  • Responds to medical billing and coding inquiries from claim handlers, claim management, or from system generated tasks.
  • Acts as a subject matter resource in the development of training and resources for medical billing and coding.
  • Presents training and information sessions to claim handlers on the technical subject of medical billing and coding.
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
  • Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
  • Conducted in-depth research to strengthen the overall quality and credibility of each review.
  • Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.

Substitute School Nursing

Arizona and Colorado Schools
01.2017 - 12.2019
  • Adaptable – Acclimates to each school and uphold their policies and procedures to successfully complete the days various tasks.
  • Analytical Person – Supports both the staff and students manage all health-related issues both acute and chronic.
  • Initiative-taker/Collaborator – Become an immediate asset to the staff to execute the necessary tasks required for all students and staff.

Education

B.S. - Finance

Illinois State University

B.S.N. - Registered Nurse (RN)

Rush University

Certificate - Legal Nurse Consulting

Kaplan University

Skills

  • Organizational skills
  • Detail-oriented
  • Accuracy and precision
  • Problem-solving abilities
  • Team collaboration
  • Unique content creation
  • Relationship building
  • Task prioritization
  • Analytical thinking

Timeline

Technology Product Analyst

State Farm Insurance
12.2019 - Current

Medical Bill Reviewer

State Farm
06.2019 - 12.2019

Substitute School Nursing

Arizona and Colorado Schools
01.2017 - 12.2019

B.S.N. - Registered Nurse (RN)

Rush University

Certificate - Legal Nurse Consulting

Kaplan University

B.S. - Finance

Illinois State University

Patent

During an innovation challenge at work, we were tasked with looking for a new idea using technology.  I am a technical product analyst and with my co-worker, who is a software developer, we were granted a patent for a predictive sensor. Our idea uses technology in a new and inventive way to provide additional time to investigate further to rule out a specific danger so that environments are safe.

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