Robyn Pemberton
Bloomington
Summary
As a professional with a strong background in product analysis, I am prepared to drive impactful results. I am adept at leveraging data analysis, market research, and strategic planning to ensure informed decision-making. My approach emphasizes team collaboration and adaptability, consistently delivering reliable outcomes. I am recognized for my analytical skills, problem-solving abilities, and effective communication, skills which are equally applicable in both business and healthcare environments.
Overview
9
9
years of professional experience
Work History
Technology Product Analyst
State Farm Insurance
Bloomington, IL
12.2019 - Current
- Innovation Group – Connected Home Ecosystem
- Input the legally reviewed content into Json files to build the database with recommendations will be displayed randomly in the new application for users.
- Data mining for analytics on how the users engage with the application so that we can determine the functionality and stickiness of the application.
- Collaborate and partner with other team members to help design user-centric experiences to ensure customer retention and satisfaction.
- Participated in user-centric design and research sessions to gather information that helps create the content the user will see within the application.
- Red Labs – Sundial, Discovery Team, and Care Support
- Collaborate with team members to analyze data for the validity of the customer’s setup status for the care circle.
- Data mining for analytics on product activity level and subscription patterns.
- Customer centered problem resolution during the subscription and onboarding process which includes creating knowledge items to help support the CCC reps and the customers.
- Experience working on a team that actively performs risk and regression testing in a staging environment.
Medical Bill Reviewer
State Farm
Phoenix, AZ
06.2019 - 12.2019
- Responds to medical billing and coding inquiries from claim handlers, claim management, or from system generated tasks.
- Acts as a subject matter resource in the development of training and resources for medical billing and coding.
- Presents training and information sessions to claim handlers on the technical subject of medical billing and coding.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Conducted in-depth research to strengthen the overall quality and credibility of each review.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
Substitute School Nursing
Arizona and Colorado Schools
Chandler, AZ And Windsor, CO
01.2017 - 12.2019
- Adaptable – Acclimates to each school and uphold their policies and procedures to successfully complete the days various tasks.
- Analytical Person – Supports both the staff and students manage all health-related issues both acute and chronic.
- Initiative-taker/Collaborator – Become an immediate asset to the staff to execute the necessary tasks required for all students and staff.
Education
B.S. - Finance
Illinois State University
B.S.N. - Registered Nurse (RN)
Rush University
Certificate - Legal Nurse Consulting
Kaplan University
Skills
- Organizational skills
- Detail-oriented
- Accuracy and precision
- Problem-solving abilities
- Team collaboration
- Unique content creation
- Relationship building
- Task prioritization
- Analytical thinking
Timeline
Technology Product Analyst
State Farm Insurance
12.2019 - Current
Medical Bill Reviewer
State Farm
06.2019 - 12.2019
Substitute School Nursing
Arizona and Colorado Schools
01.2017 - 12.2019
B.S.N. - Registered Nurse (RN)
Rush University
Certificate - Legal Nurse Consulting
Kaplan University
B.S. - Finance
Illinois State University
Patent
During an innovation challenge at work, we were tasked with looking for a new idea using technology. I am a technical product analyst and with my co-worker, who is a software developer, we were granted a patent for a predictive sensor. Our idea uses technology in a new and inventive way to provide additional time to investigate further to rule out a specific danger so that environments are safe.