Robyn Pikuritz
Summary
Accomplished Patient Services and Revenue Cycle Manager with a proven track record enhancing revenue growth, operational efficiency and outstanding patient support.
Overview
22
22
years of professional experience
Work History
Patient Services and Revenue Cycle Manager
Long Island Anesthesia Physicians, LLP
12.2001 - 04.2024
- Monitored and guided revenue cycle operations.
- Implemented process improvements, executed strategies to increase business and drive profitable growth.
- Provided staff training on best practices, increasing productivity across the department.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Established strong relationships with payers, improving communication and resolving disputes more effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Oversaw the recruitment process of new staff members, screening resumes,scheduling interviews, interviewing potential candidates, which led to hiring highly qualified candidates.
- Evaluated employee performance through regular reviews providing constructive feedback for individual growth and overall team success.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained physician licensing and DEA certifications.
Education
Centereach High School
Centereach, NYSkills
- Patient Communications
- Critical Thinking
- Employee Supervision
- Employee Recruitment and Hiring
- Compliant of HIPAA Guidelines
- Employee Training and Mentoring
- Proficient in MS Word, Outlook, Excel
- PPM and PHI billing systems
- Fred Pryor Seminars, HR and the Law
Timeline
Patient Services and Revenue Cycle Manager
Long Island Anesthesia Physicians, LLP
12.2001 - 04.2024
Centereach High School
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