Samantha Telfort

• Greet and assist patients with check-in and check-out procedures, ensuring a seamless experience.

• Reviewed patient accounts for accuracy on a regular basis.
• Responded promptly to emails from patients regarding appointment changes or cancellations.
• Maintained accurate records of services provided during each visit or procedure.
• Answered incoming calls in a professional manner.
• Verified insurance information, collected payments, and scheduled appointments.
• Informed patients about payment options, billing policies, and procedures related to their visit.
• Ensured that all necessary documentation is completed prior to discharge of patient
• Maintained a clean and organized reception area.
• Ensured all necessary paperwork was completed prior to patient visits.
• Scanned documents into electronic health record system as needed.

• Schedule and manage patient appointments efficiently

• Answer phone calls, address inquiries, and provide essential information regarding services

• Maintain and update patient records with accuracy and confidentiality

• Administered excellent customer care services increasing overall patient satisfaction for the medical office
• Provided managerial support to a team
• Specialized in processing and exporting patient medical records using Electronic Medical Recording
• Developed patient schedules for the medical doctor
• Specialized in processing and procuring health insurance authorizations for patients

• Supported Program Staff with field trips and class sessions, preparing essential documents for student learning
• Developed health protocols to manage and track at risk exposure to COVID-19
• Assisted in managing expenses and health safety items for office including sanitizer, masks, verification forms

• Managed household duties, including providing a clean and safe environment for client
• Navigated child care and general mobile support for client, assisting with educational activities and needs such as walking and using the restroom
• Enforced health codes for safety of client based on their health conditions
• Planned and orchestrated appointments, daily schedules, and special family events