Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Robyn Rios

Houston,TX

Summary

Efficient Office Assistant with years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Veterans Evaluation Services
2023 - Current
  • Screen all incoming VES calls as well as directing courteous, educated information to both Veterans and providers
  • Properly authenticate each caller before verifying or releasing any information
  • Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams
  • Obtain scheduling availability and traveling availability of Veterans
  • Confirm or reschedule appointments
  • Maintain maximum security implementing and enforcing HIPPA with medical providers and veterans.

Clerk

Apartment Data
08.2018 - 07.2022
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Generated regular reports such as new construction
  • Verified and updated property management data

Image Review Clerk

TransCore
01.2018 - 12.2018
  • Properly identify license plates and enter vehicles into system that violates the EZ tag lanes.

Debris Monitor

Tetra Tech
09.2017 - 12.2017
  • Recorded test data and prepared reports, summaries and charts interpreting test results.
  • Interface with contractors and crew in the field and report to Field supervisor
  • Ensure that only eligible storm debris is removed

Claims Processor

Capital One
07.2014 - 06.2017
  • Verified claim data correctness in preparation for processing.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Checked and presented any discrepancies in the chargeback process for fraud or disputes on debit card claims.

Education

Some College (No Degree) - Business

University of Houston - Downtown
Houston, TX

Skills

Error identification

Timeline

Clerk

Apartment Data
08.2018 - 07.2022

Image Review Clerk

TransCore
01.2018 - 12.2018

Debris Monitor

Tetra Tech
09.2017 - 12.2017

Claims Processor

Capital One
07.2014 - 06.2017

Some College (No Degree) - Business

University of Houston - Downtown

Customer Service Representative

Veterans Evaluation Services
2023 - Current
Robyn Rios