Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Robyn Seymour

Concord,NC

Summary

Experienced professional with the proven ability to align global and US teams through leadership, training, and development. A results-driven leader who can effectively get things done through a diverse team remotely. Skilled in high-volume markets and delivering consistent results while exceeding expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Closing Manager

Grid151 Agency Services, LLC
11.2021 - 10.2023
  • Resolved all client escalations by providing clear communication and timely solutions.
  • Conducted post-mortem analysis for all customer complaints and identified any actionable failures to promote continuous team improvement.
  • Led onshore and offshore teams to achieve 100% SLA compliance and KPI targets while minimizing losses through effective training and development programs.
  • Revamped closing team workflows, trained team members, and prepared SOPs, resulting in 95% reduction in operational losses.

Refinance and REO Manager

Brady
06.2013 - 11.2021
  • Solved escalated customer issues by providing solutions to client complaints and ensuring timely closing of deals to guarantee customer satisfaction.
  • Successfully spearheaded onboarding of high-volume iBuyer clients by exceeding client expectations in quality, customer service, and swift turnaround time to closing.
  • Led implementation of new analytical methodologies to improve process efficiency.
  • Managed, mentored, and built Refinance team of 15 who scheduled, recorded, and issued final title policies on up to 600 loan closings per day.
  • Supervised and cultivated REO team of 5 to successfully increase volume by 60% through exceptional customer service and development of flawless closing process.
  • Cross-trained existing employees to maximize team agility and performance.

Closing Portfolio Specialist

Altisource Portfolio Solutions S.A
10.2012 - 06.2013
  • Deescalated customer complaints by diffusing volatile customer situations in a calm, courteous, and professional manner.
  • Worked with global teams to manage daily pipeline of over 500 properties
  • Developed and implemented training programs for global teams as new states were added to our portfolio.

Education

Bachelor's Degree - Business Administration

DeVry University

Skills

  • Employee Evaluation
  • Closing Disclosures
  • Decision-Making Capabilities
  • Deadline Management
  • Customer Service
  • Compliance Regulations
  • Operational Efficiency
  • Training and Development
  • Task Delegation
  • Excel
  • Relationship Building
  • Quality Control Analysis

Certification

Workflow Design Compliance Management Strategic Planning Operations Management Problem Solving Customer Service Quality Control Team Building Analytical Skills Real Estate Owned (REO) Written Correspondence Resware Microsoft Office

Awards

One Team Award - Brady & Kosofsky, PA

This award is given to employees who embody one of the core values at Brady and Kosofsky, PA by helping others outside of their own team to alleviate some of their workload and stress.

Timeline

Closing Manager

Grid151 Agency Services, LLC
11.2021 - 10.2023

Refinance and REO Manager

Brady
06.2013 - 11.2021

Closing Portfolio Specialist

Altisource Portfolio Solutions S.A
10.2012 - 06.2013

Bachelor's Degree - Business Administration

DeVry University

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Robyn Seymour