Robyn Smith
South Bend,Indiana
Summary
Adept Manager with a proven track record at South Bend Community School Corporation, enhancing customer satisfaction and team performance through effective problem-solving and time management. Skilled in verbal communication and data entry, I've successfully resolved conflicts and fostered interdepartmental collaboration, significantly improving service delivery and operational efficiency.
Overview
14
14
years of professional experience
Work History
Manager
South Bend Community School Corporation
08.2010 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited and proofread documents for accuracy and completeness.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Education
Associate of Science - Physical Therapy Assisting
Ivy Tech Community College of Indiana
South Bend, IN06.2026
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Data Entry
- Prioritizing Work
Timeline
Manager
South Bend Community School Corporation
08.2010 - Current
Associate of Science - Physical Therapy Assisting
Ivy Tech Community College of Indiana
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