Robyn Smith
Cypress,TX
Summary
Dynamic Sr. Medical Assistant at Methodist Willow Brook with expertise in patient care coordination and clinical documentation. Proven ability to enhance operational efficiency and ensure compliance with HIPAA regulations. Skilled in clerical duties and injections administration and committed to delivering exceptional customer service, fostering a supportive environment for patients and healthcare teams alike.
Overview
17
17
years of professional experience
Work History
Sr. Medical Assistant
Methodist Willow Brook
05.2024 - Current
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant/X-ray Tech
Urgent Care Now
10.2023 - Current
- Administered patient care, including vital signs monitoring and medical history documentation.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Regional Administrative Assistant
Dialyze Direct
06.2022 - 09.2023
- Maintained accurate records of correspondence, ensuring timely follow-up on inquiries.
- Supported onboarding of new staff by providing training on administrative procedures.
- Supported regional managers in their day-to-day operations, leading to smoother communication and coordination between offices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dialysis Technician/Medical Assistant
DaVita Dialysis Corporation
04.2009 - 11.2022
- Monitored patients' vital signs, promptly addressing any concerns to maintain health standards.
- Assisted in the training of new technicians, fostering a collaborative work environment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Organization Management
Remington College
Dallas, TXAssociate of Applied Science - Medical Assistant With X-ray
Remington College
Houston, TX05.2023
Skills
- Injections administration
- Vital signs monitoring
- Phlebotomy techniques
- Insurance verification
- Patient care coordination
- Medical office administration
- Customer service
- HIPAA compliance
- Insurance authorizations
- Data entry
Timeline
Sr. Medical Assistant
Methodist Willow Brook
05.2024 - Current
Medical Assistant/X-ray Tech
Urgent Care Now
10.2023 - Current
Regional Administrative Assistant
Dialyze Direct
06.2022 - 09.2023
Dialysis Technician/Medical Assistant
DaVita Dialysis Corporation
04.2009 - 11.2022
Bachelor of Science - Organization Management
Remington College
Associate of Applied Science - Medical Assistant With X-ray
Remington College