Robyn Thibedeau
Barnegat,New Jersey
Summary
Adept at enhancing patient experiences and streamlining office operations, I leveraged my expertise in Microsoft Office and exceptional telephone etiquette at Shore Neurology. My proactive approach in maintaining HIPAA compliance and records management significantly improved efficiency. Known for fostering trust and loyalty among patients, I excel in both administrative precision and compassionate service. I strive to make sure I achieve excellent patient care and satisfaction. Establishing a healthy rapport with each individual patient is something I take great pride in. Working with people has always been my goal, and I believe healthcare has helped me reach that goal and now I strive to help people in other ways.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Shore Neurology
Toms River, NJ
01.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
EEG Technologist
Shore Neurology
Toms River, NJ
01.2019 - Current
- Continuously updated knowledge on evolving industry trends and new technologies, positioning the department at the forefront of EEG diagnostics.
- Promoted quality assurance initiatives within the department, ensuring adherence to established policies and procedures concerning patient care and safety measures.
- Enhanced laboratory efficiency through regular inventory management, ordering supplies as needed while minimizing waste disposal costs.
- Streamlined the diagnostic process by accurately annotating and documenting relevant clinical information.
- Maintained a high level of patient confidentiality by adhering to HIPAA regulations throughout the entire testing process.
- Performed complex video EEG monitoring for epilepsy patients, providing valuable data for physician interpretation and diagnosis.
- Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
- Managed busy schedule with over 30 procedures every week.
EEG Technologist
Monmouth Medical Center
Long Branch, NJ
09.2017 - 10.2019
- Continuously updated knowledge on evolving industry trends and new technologies, positioning the department at the forefront of EEG diagnostics.
- Promoted quality assurance initiatives within the department, ensuring adherence to established policies and procedures concerning patient care and safety measures.
- Enhanced laboratory efficiency through regular inventory management, ordering supplies as needed while minimizing waste disposal costs.
- Operated and maintained variety of equipment to obtain diagnostic data with focus on EEG.
- Collaborated with other technologists on challenging cases, leveraging collective expertise to ensure optimal outcomes.
- Contributed to a safe working environment by following proper infection control protocols during all procedures.
- Supported interdisciplinary teams with reliable data analysis, aiding in the development of comprehensive treatment plans for patients.
- Assisted in training new employees on proper use of equipment and software systems, reinforcing departmental standards for excellence.
- Enhanced patient comfort by effectively explaining EEG procedures and addressing concerns.
- Coordinated closely with radiology departments during invasive monitoring procedures, ensuring seamless integration of services for patient benefit.
- Maintained a high level of patient confidentiality by adhering to HIPAA regulations throughout the entire testing process.
- Performed complex video EEG monitoring for epilepsy patients, providing valuable data for physician interpretation and diagnosis.
- Updated electronic medical records with current patient data and physician notes.
- Gathered, documented and tracked test results for physician interpretation.
Operating Room Assistant
Riverview Medical Center
Red Bank, NJ
04.2018 - 03.2019
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Complied with all relevant regulations and guidelines to maintain a safe working environment at all times within the operating room setting.
- Coordinated with biomedical engineering teams to ensure all surgical equipment was in proper working order, minimizing delays or complications during surgeries.
- Supported surgeons by anticipating their needs and promptly providing required instruments during procedures.
- Participated in OR quality initiatives, providing constructive feedback to enhance future performance.
- Confirmed presence of required medical equipment prior to scheduled appointments.
- Verified identity of patient or operative site.
Front Desk Receptionist
Dr. Kathleen Strauss
Long Branch, NJ
02.2013 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Customer Service Representative
811
Piscataway, NJ
09.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Food Service Worker
Walt Disney World Company
Orlando, FL
02.2015 - 08.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
Certificate of Technical Studies - Neurodiagnostics
AIMS Education
Piscataway, NJ03-2018
High School Diploma -
Keansburg High School
Keansburg, NJ06-2013
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- HIPAA Compliance
- Records Management
- Documentation
Timeline
Medical Receptionist
Shore Neurology
01.2019 - Current
EEG Technologist
Shore Neurology
01.2019 - Current
Operating Room Assistant
Riverview Medical Center
04.2018 - 03.2019
EEG Technologist
Monmouth Medical Center
09.2017 - 10.2019
Customer Service Representative
811
09.2017 - 03.2018
Food Service Worker
Walt Disney World Company
02.2015 - 08.2015
Front Desk Receptionist
Dr. Kathleen Strauss
02.2013 - 04.2018
Certificate of Technical Studies - Neurodiagnostics
AIMS Education
High School Diploma -
Keansburg High School