Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rocco Wells

Customer Service Representative
Buffalo Grove,IL

Summary

I am a highly adaptable individual with a strong passion for helping others and prioritizing their needs. I bring effective leadership experience and strong interpersonal skills, with a background in mentoring and team development. Currently, I am a first-year student at the College of Lake County pursuing a psychology track and preparing to transfer to a four-year institution to continue my studies. I'm an active member of the Psychology Club. My long-term goal is to pursue advanced studies in psychology and apply my skills to support mental health, community development, and meaningful personal growth in others. Above all, my faith in God guides my character, leadership, and desire to serve, shaping both my personal journey and professional aspirations.

Overview

3
3
years of professional experience

Work History

Team Lead /Retail Sales Associate

Panera Bread
12.2024 - 08.2025
  • Supervised and supported daily front- and back-of-house operations, ensuring smooth service and adherence to company standards
  • Trained, coached, and guided new team members to improve efficiency, customer service, and food safety compliance
  • Delivered excellent customer service by resolving issues quickly, handling transactions, and maintaining a welcoming environment
  • Assisted with inventory checks, restocking, and ensuring cleanliness and organization of work areas
  • Collaborated with management to meet sales targets and streamline shift operations

Crew Member / Server /Restaurant Busser

Various Food Service Employers
06.2022 - 07.2025
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Door-to-Door Sales Representative

Hawx Pest Control
06.2024 - 07.2024
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Boosted territory revenue through consistent follow-ups on leads and effective time management.

Demolition Laborer

Independent Work
04.2024 - 06.2024
  • Observed safety regulations on job sites to minimize accidents.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Worked independently in a fast-paced environment while meeting productivity and quality expectations.

Education

Associate of Arts - Psychology

College of Lake County
Grayslake, IL
05-2027

Adlai E. Stevenson High School
Lincolnshire
05-2024

Skills

Operations management

Timeline

Team Lead /Retail Sales Associate

Panera Bread
12.2024 - 08.2025

Door-to-Door Sales Representative

Hawx Pest Control
06.2024 - 07.2024

Demolition Laborer

Independent Work
04.2024 - 06.2024

Crew Member / Server /Restaurant Busser

Various Food Service Employers
06.2022 - 07.2025

Associate of Arts - Psychology

College of Lake County

Adlai E. Stevenson High School
Rocco WellsCustomer Service Representative