ROCEL STA MARIA

• Led team meetings to communicate objectives and align efforts towards achieving key performance indicators.
• Resolved customer inquiries and complaints promptly, enhancing overall service quality and satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Supervised daily operations, ensuring adherence to safety protocols and operational guidelines.

• Ensured compliance with food safety standards and sanitation practi
• Trained new staff on operational procedures and customer service protocols.
• Delivered excellent customer service, addressing inquiries and resolving issues promptly.
• Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
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• Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
• Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
• Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
• Explained food preparation methods to patrons with allergies and gluten intolerances.
• Answered guests' questions about menu items and helped make selections.
• Greeted and seated guests to provide friendly and welcoming experience.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Monitored food quality and freshness throughout day.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

• Communicate to Past Shift Manager to plan your shift or help them to prepare him/her shift .
• Greet customer and take their orders with a friendly and welcoming tone .
• Taking action to ensure the team is meeting Mcdonald's standards
• Making Mc Caffe Beverage ,kitchen Iniator ,prepping , cooked grill and fried products.
• Stock up for the needs of daily routine shift to prepare for peak hours.
• Monitor safety ,security and profitability

• Check Food Quality

•Foodsafety Check thru Internal Temp.

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Maintained effective customer service by responding to service requests quickly to increase overall sales bynl number.
• Maintained compliance with company policies and procedures for food safety, sanitation and quality.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

•Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

• Provided positive first impressions to welcome existing, new and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained customer satisfaction with quick and professional handling of product returns.