Rochara Wilson
North Lauderdale,FL
Summary
Motivated and dedicated professional seeking a position that allows me to utilize my customer service skills, multitasking abilities, and leadership qualities to contribute to the success of the organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Innovative Partners
04.2023 - 07.2025
- - Assist members with inquiries and provide insurance policy support.
- - Multitask efficiently on two computers to manage multiple requests.
- - Deliver excellent customer service while ensuring accuracy and professionalism.
- - Provided claims details to providers and explained benefits information.
- - Assisted providers with questions regarding coverage and claims processing.
- Maintained current knowledge of medical terminology, insurance policies, and healthcare trends to ensure accurate case coordination and informed decisionmaking.
Sales Associate (Seasonal)
Banter by Piercing Pagoda
10.2022 - 02.2023
- - Achieved daily sales goals through effective customer engagement.
- - Utilized computer systems to manage clientele and process transactions.
- - Provided knowledgeable assistance with products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
GMS Connect / Call Center
08.2020 - 09.2022
- - Assisted members virtually with Medicaid redetermination applications.
- - Consistently met daily reinstatement goals.
- - Delivered high-quality customer service and support via online platforms.
- Maintained consistency in medical terminology and style across all documents, enhancing overall presentation and comprehension.
Team Member
Charley’s
08.2019 - 07.2020
- - Processed transactions efficiently and accurately.
- - Maintained a clean, safe, and organized work environment.
- - Performed advanced food preparation and ensured customer satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma - undefined
Coral Springs High School
Coral Springs, FLSkills
- Effective communication
- Multitasking skills
- Customer service excellence
- Computer systems proficiency
- Team collaboration
- Leadership abilities
- Problem-solving expertise
- Medical terminology knowledge
- Reliability and responsibility
Timeline
Customer Service Representative
Innovative Partners
04.2023 - 07.2025
Sales Associate (Seasonal)
Banter by Piercing Pagoda
10.2022 - 02.2023
Customer Service Representative
GMS Connect / Call Center
08.2020 - 09.2022
Team Member
Charley’s
08.2019 - 07.2020
High School Diploma - undefined
Coral Springs High School