Rochelle barbosa
Stowe
Summary
Dynamic and results-driven professional with extensive experience as a Restaurant Manager at Matterhorn and a Senior Airport Services Agent at Emirates Airlines. Proven expertise in team management and inventory control, enhancing customer satisfaction through proactive problem-solving and effective staff leadership. Committed to operational excellence and fostering a high-performance culture.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Matterhorn
09.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Motivated staff to perform at peak efficiency and quality.
Senior Airport Services Agent
Emirates Airlines
08.2013 - 09.2023
- Collaborated closely with security teams in order to uphold stringent safety regulations, resulting in a consistently secure working environment for both staff and passengers.
- Developed comprehensive training programs for new hires, resulting in a highly skilled and efficient workforce.
- Increased on-time departure rates through effective coordination between ground operations teams.
- Enhanced customer satisfaction levels with proactive problem-solving and timely resolution of complaints.
- Maintained strong working relationships with key stakeholders such as airport authorities, customs officials, and airline representatives to ensure smooth operation of the facility.
- Reduced wait times for passengers by effectively managing staff resources during peak periods.
- Improved airport operations efficiency by streamlining passenger check-in and boarding processes.
- Conducted regular audits of operational processes to identify inefficiencies, implementing corrective measures where necessary to continuously improve service quality.
- Balanced staffing needs with available resources in order to maintain optimal efficiency levels throughout the Airport Services department.
- Implemented safety procedures to minimize risks associated with baggage handling, aircraft servicing, and ramp operations.
- Managed daily performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Coordinated luggage handling procedures, resulting in fewer lost or delayed bags for passengers.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
Education
Bachelor in Commerce - Accounting And Finance
Goa Correspondence
India04-2013
High School Diploma -
Rosary Higher Secondary
India 05-2008
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Supervisory skills
- Problem-solving
- Team leadership
- Reliable and responsible
Languages
English
Full Professional
Hindi
Full Professional
konkani
Full Professional
Marathi
Full Professional
Timeline
Restaurant Manager
Matterhorn
09.2023 - Current
Senior Airport Services Agent
Emirates Airlines
08.2013 - 09.2023
Bachelor in Commerce - Accounting And Finance
Goa Correspondence
High School Diploma -
Rosary Higher Secondary
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