ROCHELLE BULLOCK
Houston,TX
Summary
Experienced tax preparer with over 8 years of expertise in tax preparation for various entities. Efficiently manages paperwork for tax returns, extensions, tax planning calculations, and write-ups. Builds quick rapport with clients, fostering long-term business relationships. Detail-oriented professional committed to delivering accurate and comprehensive tax services. Top-notch customer service executive with outstanding listening and team collaboration skills. Dedicated to finding effective solutions to problems. Focused and versatile professional with undeniable talents in customer service. Works great under pressure. Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Preparer
C&J Tax Service
12.2021 - Current
- Provided tax advice to clients based on their individual financial situation
- Prepared and filed federal, state, and local income taxes for individuals and businesses
- Reviewed client information to ensure accuracy of all documents submitted for filing
- Gathered necessary documentation from clients in order to accurately prepare returns.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Demonstrator
Alta Gama
09.2022 - 01.2024
- Demonstrated product features and benefits to potential customers
- Explained technical aspects of products to customers in a clear and concise manner
- Developed marketing strategies for product demonstrations
- Provided customer service and answered customer questions about the products being demonstrated.
- Built relationships with customers to encourage repeat business.
- Provided exceptional customer service, resulting in increased client retention rates.
Teacher Assistant
Little Angels Daycare
02.2020 - 09.2022
- Monitoring and supervising the children.
- Ensured safety of children in the daycare center, monitored their behavior, and provided assistance with learning activities
- Planned and implemented age-appropriate activities, such as arts and crafts, outdoor play.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
Sales Associate
Zara
04.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Education
Certificate - Medical Administrative Assistant
1st Class Learning Center
Houston, TX03.2024
Some Knowledge - Child Development
San Jacinto Community College
05.2018
Skills
- Organization skills
- Income Tax Preparation
- Relationship Building
- Client Communication
- Data Gathering
- Data inputting
- Verbal/written communication
- Tax law knowledge
- HIPAA Compliance Knowledge
- Patient care and confidentiality
- Workflow Coordination
- Patient Scheduling
- Appointment Scheduling
- Medical Office Management
- Customer Engagement
- Excellent interpersonal skills
- Adaptable
Accomplishments
- Grew business through word of mouth referrals and focusing on quality tax preparation.
- Exceeded quarterly productivity objectives Number times.
Certification
- First Aid Certification
- CPR Certification
- Certified Medical Administrative Assistant
- Food Handler Certification
Certificationdates
03/01/24, 03/01/29
Timeline
Demonstrator
Alta Gama
09.2022 - 01.2024
Tax Preparer
C&J Tax Service
12.2021 - Current
Teacher Assistant
Little Angels Daycare
02.2020 - 09.2022
Sales Associate
Zara
04.2018 - 05.2020
Certificate - Medical Administrative Assistant
1st Class Learning Center
Some Knowledge - Child Development
San Jacinto Community College
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