Rochelle Bullock
Houston,TX
Summary
Accomplished Tax Preparer at C&J Tax Service, adept in income tax preparation and HIPAA compliance, showcasing exceptional organization skills and customer service. Proven ability in teamwork and problem-solving, enhancing operational efficiency and client loyalty. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tax Preparer
C&J Tax Service
Houston, TX
12.2018 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Sales Associate
Zara
Houston, TX
05.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Insurance Customer Service Specialist
Amerigroup
Houston, TX
08.2015 - 11.2016
- Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
- Maintained strong relationships with both new and existing clients through proactive communication and followups.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Graduate Certificate - Medical Assistant
1st Class Learning
03.2024
Jesse Jackson Academy
2006
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- HIPAA compliance
- Patient scheduling
- Customer service
- Direct patient care
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
Certification
CPR
FIRST AID
MEDICAL ASSISTANT
FOOD HANDLERS
Timeline
Tax Preparer
C&J Tax Service
12.2018 - Current
Sales Associate
Zara
05.2016 - 07.2018
Insurance Customer Service Specialist
Amerigroup
08.2015 - 11.2016
Graduate Certificate - Medical Assistant
1st Class Learning
Jesse Jackson Academy