Rochelle Burnett
Hazel Crest,IL
Summary
Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
KO Business Solutions
06.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved on occasion 30 customer call inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
Quality Control Inspector/Window Maker
Sliver Line Window Manufacturing
10.2021 - 05.2023
- Responsible for daily making of energy efficient residential and big box stores windows
- Responsible for production of making on average 200 energy efficient windows daily
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
Picker/Packer
Amazon Fulfillment Center
03.2021 - 10.2021
- Responsible for inspection and quality control of Amazon customer orders
- Responsible for selecting and packing customer orders in preparation for on demand shipping
- Other duties as needed by Team Lead.
Unarmed Security Guard
Allied Security
09.2020 - 03.2021
- Responsible for screening all visitors and employees that enter the facility
- Responsible for patrolling facility on foot or in a vehicle
- Prepared and maintained logs on computer for all entry and exit of visitors and employees
- Responsible for check point inspections of the facility.
Unarmed Security Guard
Premier Security/Niles North High School
06.2019 - 03.2020
- Responsible for screening all visitors and employees that enter the facility
- Responsible for patrolling facility on foot or in a vehicle
- Prepared and maintained logs on computer for all entry and exit of visitors and employees
- Responsible for check point inspections of the facility.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Unarmed Security Guard
US Security Associates
10.2016 - 01.2019
- Preform security check of employees with wand
- Responsible for enforcing building policies such as access control and fire life safety
- Ability to use current security technology such as access control, CCTV, dispatching software, and fire life safety
- Ability to stand/sit/walk and when needed, work in inclement weather
- Able to identify safety and security concerns and promptly report them to a supervisor.
Education
Received High School Diploma -
Harper High School
Chicago, ILSkills
- Customer Service
- Inbound phone calls
- Problem-solving skills
- Call Center Customer Service
- Computer skills
- Types 30wpm
- Data Entry
- Strong communication skills
- Team player
Certification
Chicago, IL, Active state unarmed security officer certificate and PERC Card
Timeline
Call Center Representative
KO Business Solutions
06.2023 - Current
Quality Control Inspector/Window Maker
Sliver Line Window Manufacturing
10.2021 - 05.2023
Picker/Packer
Amazon Fulfillment Center
03.2021 - 10.2021
Unarmed Security Guard
Allied Security
09.2020 - 03.2021
Unarmed Security Guard
Premier Security/Niles North High School
06.2019 - 03.2020
Unarmed Security Guard
US Security Associates
10.2016 - 01.2019
Received High School Diploma -
Harper High School
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