Rochelle Castilleja
San Marcos,TX
Summary
Dedicated retail professional with extensive experience in customer service, payment processing, and sales. Proven ability to enhance customer satisfaction through effective communication and teamwork. Committed to continuous improvement and learning new processes to drive organizational success.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
Victoria Secret PINK
San Marcos, TX
02.2025 - Current
- Delivered exceptional customer service, enhancing brand loyalty and driving repeat business.
- Executed visual merchandising strategies to maintain appealing store displays and optimize product presentation.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge, sales techniques, and customer engagement practices.
- Oversaw shipment tracking and trucking activities to maintain supply chain integrity.
- Executed unloading operations for incoming shipments to ensure timely inventory management.
- Maintained accurate cash drawer, ensuring balanced registers at shift end.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory restocking and organization on sales floor to optimize product availability.
Cashier and Sale Associate
Forever 21
San Antonio, Texas
06.2021 - 08.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Maintained cleanliness of dressing area.
- Maintained accurate cash drawer to ensure financial integrity.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Associate of Science - Psychology
San Antonio College
San Antonio, TX 06.2025 - Current
Bachelor of Psychology And Minor in Business - Psychology
Texas State University
San Marcos, TX 08.2023 - Current
High School Diploma -
Lee High School
San Antonio, TX 08.2019 - 05.2023
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Sales transactions
- Order verification
- Visual merchandising
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
Timeline
Associate of Science - Psychology
San Antonio College
06.2025 - Current
Sales Associate
Victoria Secret PINK
02.2025 - Current
Bachelor of Psychology And Minor in Business - Psychology
Texas State University
08.2023 - Current
Cashier and Sale Associate
Forever 21
06.2021 - 08.2024
High School Diploma -
Lee High School
08.2019 - 05.2023