Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Cooper

Horseheads,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Social Welfare Examiner

Chemung County Department Of Social Services
Elmira, NY
04.2023 - 01.2024
  • Analyzed applicants' financial records to determine eligibility for benefits.
  • Maintained detailed case notes and records of client interactions.
  • Assisted with the preparation of court documents related to social welfare cases.
  • Evaluated applications for benefits according to established guidelines, policies, and procedures.
  • Advocated on behalf of low-income individuals facing eviction or foreclosure proceedings.

Clerk

United States Post Office
Corning , NY
07.2012 - 01.2023
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Prepared deposits according to established procedures.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Education

Associate of Applied Science - Culinary Arts

Johnson & Wales University
Providence, RI
05-2011

Skills

  • Recordkeeping And Documentation
  • Social Services
  • Recordkeeping Skills
  • Paperwork Processing
  • Verbal And Writing Communication
  • Collaborative Teamwork
  • Conflict Resolution
  • Efficient time management

Timeline

Social Welfare Examiner

Chemung County Department Of Social Services
04.2023 - 01.2024

Clerk

United States Post Office
07.2012 - 01.2023

Associate of Applied Science - Culinary Arts

Johnson & Wales University

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Rochelle Cooper