Rochelle Doyley
Coral Springs
Summary
Customer Service Supervisor with expertise in team leadership and complex issue resolution. Skilled in multichannel communication and performance monitoring, with a history of training staff and developing best practices to enhance service efficiency. Implemented training programs that improve service quality and effectively resolve customer inquiries.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Eulleen Aviation ( Jet Blue )
Montego bay
04.2022 - 06.2024
- Supervised customer service team, enhancing support quality through targeted coaching.
- Trained staff on company policies and customer interaction standards, improving service consistency.
- Resolved complex customer inquiries and escalated issues.
- Monitored service performance and delivered feedback, fostering team development and accountability.
Customer Service Manager
Ajas Aviation
Montego bay
06.2014 - 04.2022
- Managed customer inquiries across multiple channels, ensuring timely resolutions to enhance customer satisfaction.
- Trained and mentored staff on customer service best practices and company policies, fostering a knowledgeable and responsive team.
- Developed training materials that improved team knowledge and skills in service delivery, contributing to higher service excellence.
Teacher
Hopewell High School
Montego bay
08.2011 - 09.2014
- Developed lesson plans tailored to diverse student needs and learning styles, fostering inclusive learning environment.
- Facilitated classroom discussions that promoted critical thinking and increased student participation.
- Implemented educational technology tools that enriched learning experiences and boosted student engagement.
Education
Associate of Applied Science - Educational Leadership And Management
Mico Colleage
Jamaica05-2010
Skills
- Customer support
- Team supervision
- Training development
- Issue resolution
- Performance monitoring
- Quality assurance
- Service improvement
- Multichannel communication
- Relationship management
- Problem solving
- Team building
- Effective communication
Timeline
Customer Service Supervisor
Eulleen Aviation ( Jet Blue )
04.2022 - 06.2024
Customer Service Manager
Ajas Aviation
06.2014 - 04.2022
Teacher
Hopewell High School
08.2011 - 09.2014
Associate of Applied Science - Educational Leadership And Management
Mico Colleage