ROCHELLE FOLEY
Ponchatoula,Louisiana
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Over Viewer
Humana Remote
09.2019 - Current
- Scheduling, CPT codes, excel, PowerPoint, customer service, teams, zoom meetings
- Communication with members, providers and facilities
- Via email, phone, fax
- Troubleshooting technical issue
- Being able to work with the clinical intake team, branch staff, and patients to identify potential solutions as problems are identified with payer sources.
- Perform initial telephone screening to determine patients appropriateness for home care services with referral sources.
- Construction of denial, approval and partial approval letters.
- Epic system
Server
Christwood Retirement Community
03.2018 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- CNA, worked in SNF (skilled nursing facility), ALU (assistant living unit)
- Worked over night
Supervisor
St. Tammany Parish Hospital
11.2017 - 03.2018
- Dietary
- Patient status, applied NPO's, and depending on patient coordinated meal plan depicts the patients diet during hospitalization.
- follow up with with patients daily to survey if their satisfied with meals and stay, and accommodate if possible.
Store Manager
Wendy's
03.2011 - 11.2017
- Started as an employee, worked my way up to running my own store
- Accounting, inventory stock, scheduling, hiring and counseling.
- Worked over night
Education
Associate of Science - Associate of Science in Healthcare Administration
Herzing University
New Orleans, Louisiana12.2023
Certified, Medical Assistant -
Unitech Training Academy
05.2019
High School Diploma, High school -
Destrehan High School
05.2012
Skills
- Typing
- Flexible and Adaptable
- Ambition and professionalism
- Time Management
- Critical Thinking
- Problem Resolution
- Decision-Making
- Computer skills, customer service, clinical intake, peer to peer, managing services and programs: Overseeing practices and procedures, and implementing new methods to improve efficiency and patient experiences
- Managing relationships: Collaborating healthcare teams and physicians
- Value Base Consumer - valuing If the patient has an issue with medication or treatment Having an open ear to listen to the patients concern about their health
Timeline
Over Viewer
Humana Remote
09.2019 - Current
Server
Christwood Retirement Community
03.2018 - 11.2018
Supervisor
St. Tammany Parish Hospital
11.2017 - 03.2018
Store Manager
Wendy's
03.2011 - 11.2017
Associate of Science - Associate of Science in Healthcare Administration
Herzing University
Certified, Medical Assistant -
Unitech Training Academy
High School Diploma, High school -
Destrehan High School
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