Rochelle Frey
Ashland,OH
Summary
Hi!
My name is Rochelle! I’m currently a stay at home mom to two beautiful children who are 2 & 1. I decided to stay at home because the time it worked best for our family. I love being able to spend every day with my kids, but as time has went on, I’ve found myself being lost with my identity of only being a mother. I genuinely miss working & having a social environment to be in. I really want to get back into customer service & healthcare. Quantum health seems to be like a 2 for 1 & I feel as though I would be an amazing attribute to your team. Thank you for your time & consideration!
Overview
6
6
years of professional experience
Work History
Hospitality Aide
Country Court Nursing Center
08.2017 - 10.2018
- I'm wonderful at my job & a very hard worker. I have such a passion in patient care and I plan to be a nurse & am hoping to go to school for that one day. I would to get back into patient care!
- Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Worked proactively in anticipating guest needs, resulting in numerous positive reviews from satisfied customers.
Supervisor
Gordmans
05.2019 - 08.2020
Merchandiser
Action Installers
11.2020 - 08.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Order Selector
Dollar Tree Distribution Center
10.2021 - 12.2021
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Safety Assistant
Nationwide Children's
03.2023 - 10.2023
- Educated patients on the importance of adhering to treatment plans, resulting in increased compliance rates among patients under my care.
- Ensured a safe environment for patients through maintaining cleanliness and hygiene standards in rooms and common areas
- Provided emotional support to patients and families, creating a more comfortable healing environment for all involved.
Education
High school diploma -
Treca Digital Academy
Marion, OH04.2020
Skills
- Multitasking
- Empathy
- Attention to Detail
- Time management
- Customer Service
- Positive Attitude
- Computer skills
- Communication
- Adaptability
Timeline
Patient Safety Assistant
Nationwide Children's
03.2023 - 10.2023
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
05.2022 - 09.2022
Order Selector
Dollar Tree Distribution Center
10.2021 - 12.2021
Merchandiser
Action Installers
11.2020 - 08.2021
Supervisor
Gordmans
05.2019 - 08.2020
Hospitality Aide
Country Court Nursing Center
08.2017 - 10.2018
High school diploma -
Treca Digital Academy
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