Rochelle Hayden
Covington,GA
Summary
Experienced Certified Medical Assistant (CMA), Emergency Room Technician (ER Tech), Sterile Processing Technician, and Remote Monitoring Coordinator with a background spanning over 20 years in family medicine, emergency care, and hospital settings. Known for quick assessment abilities, adaptability, and dedication to patient care. Expertise in clinical, administrative, and emergency procedures, with an extensive background in trauma care, phlebotomy, injections, vital signs monitoring, patient education, and remote monitoring coordination. Proficient in electronic medical record systems such as EPIC, NextGen, McKesson, Cerner, and MedHost.
Overview
29
29
years of professional experience
Work History
Medical Assistant (PRN)
QPCS Services, Halifax, PA
03.2022 - Current
- Conducted military physicals, EKGs, phlebotomy, and administrative duties
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Certified Medical Assistant
Aya Healthcare Staffing
San Diego, California
07.2021 - Current
- Worked across multiple healthcare facilities—including UC Davis Medical Center, Kaiser Permanente, and UCI Health—performing a wide range of ER Technician, Medical Assistant, and phlebotomy duties, demonstrating strong versatility in clinical skill sets.
- Documented accurate and detailed notes during patient visits within the EMR system.
- Performed front and back-office duties including patient rooming, EMR documentation, scheduling, and vital sign collection.
Emergency Room Technician (PRN)
Jasper Memorial Hospital
Jasper, Georgia
10.2022 - 06.2025
- Delivered emergency care support in a fast-paced ER, assisting with trauma cases, vital signs monitoring, and medical history documentation
- Performed diagnostic tests, wound care, orthopedic procedures, and venipuncture
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
Medical Assistant, Internal Medicine
Kaiser
09.2022 - 11.2024
- Documented accurate and detailed notes during patient visits within the EMR system.
- Performed front and back-office duties including patient rooming, EMR documentation, scheduling, and vital sign collection.
- Conducted phlebotomy, specimen collection, and prepared patients for various medical procedures.
- Administered vaccinations, nebulizer treatments, and assisted with medication administration per provider orders.
- Assisted physicians by obtaining vital signs, collecting patient histories, and preparing patients for examinations.
- Explained treatment procedures, follow-up instructions, and provider guidance to ensure patient understanding.
- Trained new Medical Assistants on clinical workflows, EMR processes, and daily operational expectations.
- Created and implemented streamlined workflows to improve efficiency, reduce wait times, and enhance patient flow.
Medical Assistant (Covid-19 Testing, Vaccinations, PRN)
Axiom Medical, Woodlands, TX
08.2021 - 06.2022
- Administered Covid-19 tests and vaccinations across various healthcare settings
Medical Assistant (Covid-19 Testing, PRN)
Medix Staffing Solutions, Warner Media
Atlanta, GA
10.2020 - 02.2022
- Performed Covid-19 testing and documentation for staff members and employees
Emergency Room Technician / Medical Assistant / Phlebotomist / Tele Tech (PRN)
Healthsource Global Staffing
Fremont, CA
12.2019 - 11.2021
- Worked in multiple healthcare facilities including UC Davis Medical Center, San Joaquin General Hospital, and Kaiser Pomona, performing ER technician duties, phlebotomy, and telehealth support
Emergency Room Technician II / ER Unit Clerk
WellStar Atlanta Medical Center
East Point, GA
09.2007 - 05.2019
- Integral part of ER team; managed patient flow, assisted in trauma situations, and performed diagnostic and clinical procedures, including venipuncture, injections, and EKGs
- Provided administrative support, including answering phones and managing medical records
Emergency Room Technician (PRN)
Northside Hospital
Atlanta, GA
01.2011 - 01.2013
- Provided critical support to ER staff, managing patient assessments and immediate interventions in high-stress environments
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
Certified Medical Assistant (Part-Time)
Southern Crescent Personnel
Morrow, GA
01.2004 - 01.2011
- Assisted with internal medicine, pediatrics, family medicine, and gynecology appointments; performed phlebotomy, vital signs, and various clinical duties
Administrative Assistant / Clinical Partner / Medical Assistant
Piedmont Hospital / Piedmont Physicians Group
Atlanta, GA
01.1997 - 01.2009
- Managed scheduling and daily operations for an internal/family medicine practice
- Performed clinical duties including vital signs, injections, and diagnostic tests
Education
Sterile Processing Technician -
Medcerts
Atlanta, GA01.2021
Covid-19 Compliance Training -
UC Davis Medical Center
Sacramento, CA01.2020
Certified Medical Assistant (CMA) -
Draughans College
Atlanta, GA01.1993
Skills
- Administrative Assistant
- Patient Scheduling
- Electronic Processed Medical Records
- EMR
- EPIC
- NextGen
- McKesson
- Cerner
- Patient Triage
- Phone Support
- Remote Patient Monitoring
- Phlebotomy
- IV Placement
- EKG
- Vital Signs Monitoring
- Wound Care
- Urinary Catheterization
- Injections
- Immunizations
- Covid-19 Testing
- Tracheotomy
- Ostomy Care
- HIPAA Compliance
- JCAHO Compliance
- Medical Device Ordering
- Care Plan Development
- Trauma Care
- Patient Education
References
Available upon request.
Timeline
Emergency Room Technician (PRN)
Jasper Memorial Hospital
10.2022 - 06.2025
Medical Assistant, Internal Medicine
Kaiser
09.2022 - 11.2024
Medical Assistant (PRN)
QPCS Services, Halifax, PA
03.2022 - Current
Medical Assistant (Covid-19 Testing, Vaccinations, PRN)
Axiom Medical, Woodlands, TX
08.2021 - 06.2022
Certified Medical Assistant
Aya Healthcare Staffing
07.2021 - Current
Medical Assistant (Covid-19 Testing, PRN)
Medix Staffing Solutions, Warner Media
10.2020 - 02.2022
Emergency Room Technician / Medical Assistant / Phlebotomist / Tele Tech (PRN)
Healthsource Global Staffing
12.2019 - 11.2021
Emergency Room Technician (PRN)
Northside Hospital
01.2011 - 01.2013
Emergency Room Technician II / ER Unit Clerk
WellStar Atlanta Medical Center
09.2007 - 05.2019
Certified Medical Assistant (Part-Time)
Southern Crescent Personnel
01.2004 - 01.2011
Administrative Assistant / Clinical Partner / Medical Assistant
Piedmont Hospital / Piedmont Physicians Group
01.1997 - 01.2009
Sterile Processing Technician -
Medcerts
Covid-19 Compliance Training -
UC Davis Medical Center
Certified Medical Assistant (CMA) -
Draughans College