Rochelle Mckenney
Naples
Summary
Dynamic former Shop Owner of Phyllis Upholstery, I excelled in operations management and customer relations, significantly enhancing client satisfaction and loyalty. Leveraging strong networking and partnerships, I efficiently managed financials and staff, fostering a productive environment. My approach resulted in a robust customer base and streamlined business operations, showcasing my ability to drive success and growth.
Overview
20
20
years of professional experience
Work History
Shop Owner
Phyllis Upholstery
Naples, FL
06.2003 - 12.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
Howe High School
Indianapolis, IN05-1980
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Marketing experience
- Customer service background
- Staff hiring and training
- Customer relations
- Small business operations
- Design coordination
- Profit and loss
- Project estimating
- Relationship building
- Operations management
Timeline
Shop Owner
Phyllis Upholstery
06.2003 - 12.2022
Howe High School