Rochelle Mckenney
Naples
Summary
Dynamic former Shop Owner of Phyllis Upholstery, I excelled in operations management and customer relations, significantly enhancing client satisfaction and loyalty. Leveraging strong networking and partnerships, I efficiently managed financials and staff, fostering a productive environment. My approach resulted in a robust customer base and streamlined business operations, showcasing my ability to drive success and growth.
Overview
20
20
years of professional experience
Work History
Shop Owner
Phyllis Upholstery
06.2003 - 12.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
Howe High School
Indianapolis, IN05-1980
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Marketing experience
- Customer service background
- Staff hiring and training
- Customer relations
- Small business operations
- Design coordination
- Profit and loss
- Project estimating
- Relationship building
- Operations management
Timeline
Shop Owner
Phyllis Upholstery
06.2003 - 12.2022
Howe High School
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