Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROCHELLE ANNETTE OBA

Missouri City

Summary

Experienced Program Specialist with a strong background in providing exceptional clinic support. Demonstrated ability to efficiently manage patient registration, appointment scheduling, and insurance verification processes. Skilled in maintaining accurate electronic medical records and ensuring compliance with HIPAA regulations. Adept at delivering excellent customer service, resolving inquiries, and collaborating with healthcare professionals to optimize patient care. Seeking an A+ position to leverage expertise and contribute to the seamless operations of a dynamic healthcare facility.

Results-focused program management professional prepared for challenging role. Demonstrated ability to drive project outcomes and support team goals through effective planning and execution. Known for adaptability and fostering collaborative environments. Proficient in stakeholder communication and process improvement.

Overview

24
24
years of professional experience

Work History

Program Specialist

Michael E. Debakey VAMC
05.2021 - Current
  • Responsible for assisting the HCHV program Director/Deputy in planning, organizing, coordinating, implementing, directing, controlling and evaluating processes in Health Care for Homeless Veterans Program
  • Serve as the SME on HR Smart for position changes involving organizational changes and realignments; and monitors and updates vacancies for recruitment and strategic planning purposes

Part Time Cashier/Customer Service Representative

Home Depot
09.2017 - Current
  • Engaged Customers in pleasant conversation while completing cash register transactions
  • Approached and solved problems with initiative and sound judgment

Health System Specialist / HR Credentialing Specialist

Michael E. Debakey VAMC
04.2013 - 05.2021
  • Verifies credentials of assigned staff in a timely and accurate manner
  • Trains staff as needed at all levels of the medical center on the process/software utilized for verification of credentials VetPro and PrivPlus
  • Maintains appropriate electronic and paper records
  • Responds to action items and other inquiries promptly and by assigned deadlines

Medical Record Technician / Outpatient Coder/Auditor

Michael E. Debakey VAMC
08.2001 - 04.2013
  • Assignment of ICD-9-CM, CPT and HCPCS codes that accurately describe the care provided by a physician/provider for that encounter/visit for submission into the National Patient Care Data Base

Coding Compliance Specialist

Kelsey Seybold Clinic
02.2001 - 08.2001
  • Abstract and code pertinent medical data into multiple software programs
  • Perform coding compliance reviews
  • Provide feedback and education to physicians and professional staff regarding changes in coding methodology
  • Send coding queries to providers to request missing information

Education

B.A. - Business Administration

Grand View University
Des Moines, Iowa

Skills

  • Skill development
  • Group and individual instruction
  • Performance assessments

Timeline

Program Specialist

Michael E. Debakey VAMC
05.2021 - Current

Part Time Cashier/Customer Service Representative

Home Depot
09.2017 - Current

Health System Specialist / HR Credentialing Specialist

Michael E. Debakey VAMC
04.2013 - 05.2021

Medical Record Technician / Outpatient Coder/Auditor

Michael E. Debakey VAMC
08.2001 - 04.2013

Coding Compliance Specialist

Kelsey Seybold Clinic
02.2001 - 08.2001

B.A. - Business Administration

Grand View University
ROCHELLE ANNETTE OBA