Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rochelle Simon

Monahans,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at Yesway and The Home Depot. Proven ability to foster client relationships and resolve issues with patience and empathy. Skilled in cash handling and tax preparation, consistently delivering exceptional service and maintaining high accuracy levels. Committed to enhancing customer satisfaction and team productivity.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

7
7
years of professional experience

Work History

Cashier

Yesway
08.2023 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Tax Preparer

Jackson Hewitt
10.2022 - 08.2023
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Educated clients on tax planning strategies, helping them save money in future years.

Head Cashier /Order Picker Lead

The Home Depot Inc
03.2018 - 09.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.

Education

High School Diploma -

ODESSA HIGH
Odessa, TX
05-2002

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence

Accomplishments

  • Trained and mentored [number] employees.
  • Completed manager training program.
  • Promoted to [Job Title] after only [timeframe] for exceptional performance.

Timeline

Cashier

Yesway
08.2023 - 06.2025

Tax Preparer

Jackson Hewitt
10.2022 - 08.2023

Head Cashier /Order Picker Lead

The Home Depot Inc
03.2018 - 09.2022

High School Diploma -

ODESSA HIGH

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