Rochelle Williams
Raceland,LA
Summary
Dynamic Certified Medical Assistant with a proven track record at Heritage Manor Nursing Home, showcasing expertise in HIPAA compliance and exceptional patient care. Leveraged strong multitasking and organization skills to enhance patient satisfaction and efficiency. Demonstrated commitment to safety compliance and compassionate patient-focused care, significantly improving patient experience.
Punctual and compassionate, always ensuring patient comfort and care. Well-versed in medical terminology and procedures, proficient in administering medications and recording vital signs. Committed to improving patient outcomes through efficient support and attention to detail.
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
6
6
Certification
Work History
Certified Medical Assistant
Heritage Manor Nursing Home
01.2023 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
Certified Phlebotomy Technician
Sterling Wellness Solutions
03.2017 - 01.2023
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Certified Medical Administrative Assistant
Ashton Manor Assisted Living & Memory Care
02.2019 - 06.2022
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
- Ensured compliance with OSHA guidelines, maintaining a clean and safe workspace for staff members and patients alike.
- Consistently met deadlines for documentation submissions, contributing to a well-functioning medical office environment.
- Coordinated staff schedules and managed leave requests effectively, maintaining adequate coverage for medical office operations at all times.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
Certified Clinical Medical Assistant
Affinity Care Providers
04.2009 - 07.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Certified Nursing Assistant
Raceland Manor Nursing Home
08.2010 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma -
Central Lafourche High School
Raceland, LA05.2006
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Patient assessments
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Triage assessment
- Verbal and written communication
- Phlebotomy techniques
- Infection control
- Patient education
- Safety compliance
- Telephone etiquette
- Schedule coordination
- Blood pressure measurement
- Injection administration
- Workflow organization
- Healthcare procedures
- Customer service
- Vital signs monitoring
- EMR / EHR
- Medical terminology knowledge
- Compassionate
- Patient-focused care
- CPR
- First aid
- Appointment setting
Certification
- Certified Nurses Assistant
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
- Certified Medical Administrative Assistant
- Certified Electronic Health Records Specialist
- Certified EKG Technician
Timeline
Certified Medical Assistant
Heritage Manor Nursing Home
01.2023 - Current
Certified Medical Administrative Assistant
Ashton Manor Assisted Living & Memory Care
02.2019 - 06.2022
Certified Phlebotomy Technician
Sterling Wellness Solutions
03.2017 - 01.2023
Certified Nursing Assistant
Raceland Manor Nursing Home
08.2010 - 12.2014
Certified Clinical Medical Assistant
Affinity Care Providers
04.2009 - 07.2015
- Certified Nurses Assistant
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
- Certified Medical Administrative Assistant
- Certified Electronic Health Records Specialist
- Certified EKG Technician
High School Diploma -
Central Lafourche High School
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