Rochelle Ybarra

Patient Care Coordinator Float, I have been trained to cover all areas as needed. Check in, scheduling, making of patient charts, scanning surgery charts same day.

Manage Medical Records Requests for the AAESC

Manage Peer to Peer Reviews for the Surgeons

Was on the PI Project team entering surgery times on spreadsheet (project has been completed)

Work closely with Coworker on surgery charts, post op's, surgery add on's (same day/next day), keep all surgery forms stocked and stamped.

Make sure all forms in surgery chart prior to scanning are in order, review forms for correct eye, date, times, make corrections as needed, separate yellow Anesthesia forms from charts after scanning, log chart on spread sheet, attach chart in SIS, enter Clinical Documentation

Send all Yellow Anesthesia Forms daily to Main Street Anesthesia for billing.

• Scheduled surgeries and coordinated patient appointments
• Managed communication between patients, surgeons, and clinical staff to ensure seamless operation.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Verified insurance coverage and obtained pre-authorizations.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Enhanced patient education on pre- and post-surgery care
• Managed the copay assistance programs, obtained prior authorizations
• Scheduled Eye Injections and enrolled patients the appropriate copay assistance program
• Scheduled Urgent Retinal Surgeries at the AAESC and Lovelace
• Surgeons called me on weekends for Urgent Surgery to be scheduled on Monday
• Conduct pre-surgery and post surgery education and orientation with patients scheduled for surgery
• Worked closely with Surgeons and Surgeons Writer

• Developed strong relationships with patients, enhancing their experience
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments
• Handled scheduling conflicts to maintain high-quality patient services.
• Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
• Educated patients about surgeries and provided treatment plan documentation.
• Trained and Scheduled Cataract, Glaucoma, Retina, Pediatrics, Occuplastics, Cornea, Lasers, Pterygium
• Floated to other EANM Clinics to schedule surgeries as needed (Rio Rancho, Promenade)
• Managed several Surgeons, prepped surgery charts, called patients to confirm surgery, went over fasting, medications, instructions.
• Rescheduled Surgeries as needed
• Obtained Prior Authorizations and Referrals as needed for surgery
• Worked closely with Surgeons and Surgeons Writer
• Conduct pre-surgery and post surgery education and orientation with patients scheduled for surgery

• Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
• Trained new team members by relaying information on company procedures
• Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
• Attended staff development meetings and workshops and applied information from those events into daily activities.
• Conducted routine inspections to check quality and compliance with established specifications.
• Enhanced team productivity by implementing efficient work schedules and providing ongoing support.
• Supported Dr. Weinstein, Anne Dwyer and his team when they were working in Santa Fe on Fridays.
• Managed and Ran the Santa Fe Clinic when the Clinic Director was out of the office
• Managed/Supervised the Clerical Staff in Check in, Check out, Medical Records, Surgery Schedulers
• Trained new staff in all clerical areas
• Managed Clerical Staff time punches, corrected errors, PTO time
• Trained clerical staff on balancing end of day and copay collections
• Took bank deposit nightly
• Did Disciplinary Action with Employee as needed
• Cross trained in Check in, Check Out, Retina, Medical Records and was scheduled 4 days a week working in the departments and 1 day a week doing Admin work.
• Very Dedicated with my staff and work and worked long hours
• I had very dedicated/committed staff and it showed in their work and

• Led team in achieving operational excellence through process optimization and workflow improvements.
• Mentored staff, fostering skill development and enhancing overall team performance.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Managed Medical Record requests
• Lead Medical Records Team in scanning all patient charts into EHR over 9 months
• Boxed and logged all charts once they were scanned and sent them to the main storage area in Albuquerque
• Boxed and Logged all EANM charts in Espanola, Taos, Las Vegas, Los Alamos
• Charts from Northern NM were brought to SF Clinic to be scanned into EHR and logged and taken to the main storage area in Albuquerque
• My Medical Records Team completed EHR project within 1 year
• At 9 months was promoted to Group Leader for Santa Fe Clinic