Rochelle Angelika Santos

• Supervised daily operations and staff performance in a fast-paced restaurant environment.
• Trained new employees on food safety and customer service protocols effectively.
• Coordinated inventory management to ensure adequate stock levels for menu items.
• Implemented staff scheduling to optimize coverage during peak dining hours efficiently.
• Facilitated team meetings to address challenges and improve operational workflows regularly.
• Collaborated with suppliers to negotiate pricing and quality for food products effectively.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Provided leadership during times of organizational change or crisis situations.
• Recruited and hired qualified candidates to fill open positions.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Responsible for verifying employee timecards prior to processing payroll functions.

• Greeted guests and provided menus.

• Provided excellent customer service to ensure satisfaction.

• Assisted in training new servers.

• Took orders from customers accurately and in a timely manner.

• Checked food before serving it to customers.

• Monitored dining room for cleanliness and proper set-up at all times.

• Managed reservations and seating arrangements efficiently.
• Welcomed guests and ensured a positive first impression.
• Coordinated with staff to optimize dining flow and service.
• Assisted guests with menu inquiries and special requests.
• Monitored dining area for cleanliness and guest comfort.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Took reservations over phone and in person.

Solved customer challenges by offering relevant products and services.

Prepared merchandise for sales floor by pricing or tagging.

Provided positive first impressions to welcome existing, new, and potential

customers.

Accurately processed POS transactions, returning coin, currency, payment

cards, and receipts to customers.

Maintained calm demeanor and professionally managed issues in busy,

high-stress situations.

Delivered detailed menu explanations and recommended options tailored to food allergy concerns.

Upsold high-profit items such as appetizers and mixed drinks to boost sales.

Utilized POS system for order placement, bill management, and complimentary item handling.

Set up and prepared tables to enhance guest experiences and promote a welcoming atmosphere.

Ensured cleanliness in dining room and work areas through efficient bussing and resetting of tables.