Rochi koplowitz
lakewood,New Jersey
Summary
Dynamic professional with a proven track record at Above and Beyond Therapy, excelling in client relationship building and time management. Demonstrated ability to enhance customer loyalty through exceptional communication and organization. Skilled in resolving high-stress situations, ensuring client and company needs are met efficiently.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator
Above and Beyond Therapy
11.2023 - Current
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Acted as the primary point of contact for families, RBTs, and the clinical team to facilitate smooth scheduling and minimize disruptions to therapy services.
- Assisted with intake processes by gathering necessary information from families and facilitating the initial scheduling of assessments and therapy sessions.
Customer Service Representative
JCM Living
07.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Skills
- Client relationship building
- Time management expertise
- Strong organization
- Exceptional communication
Timeline
Client Service Coordinator
Above and Beyond Therapy
11.2023 - Current
Customer Service Representative
JCM Living
07.2021 - 10.2023
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