Rocio Castro
Milwaukee,WI
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Guru Liquor store
Milwaukee, WI
02.2021 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
Head Bartender
Las Palmas Mexican Restaurante
West Allis, WI
06.2018 - 05.2022
- Handled complaints and disputes from customers to promote customer satisfaction.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bartender
El Beso Mexican Restaurante & Cantina
Milwaukee, WI
01.2015 - 08.2017
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
Jaiapeño Loco Restaurant
Milwaukee, WI
05.2008 - 12.2012
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
GED -
MATC
Milwaukee, WI04-2024
Skills
- Customer Service
- Payment Processing
- Customer Assistance
- Product Recommendations
Certification
License No PBRT-23-04021
Languages
English
Elementary
Spanish
Professional
Timeline
Cashier
Guru Liquor store
02.2021 - 09.2022
Head Bartender
Las Palmas Mexican Restaurante
06.2018 - 05.2022
Bartender
El Beso Mexican Restaurante & Cantina
01.2015 - 08.2017
Bartender
Jaiapeño Loco Restaurant
05.2008 - 12.2012
GED -
MATC
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