Rocio Chavez
Panorama City,CA
Summary
Dynamic Assistant Manager with extensive experience at Security Finance, excelling in customer service and loan processing. Bilingual communication skills enhance client interactions, while proficiency in Microsoft Office Suite streamlines reporting. Proven track record in training personnel and improving operational efficiency, fostering a collaborative and productive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Personal Finance Company
Champaign, IL
02.2016 - 07.2017
- Provide customer service
- Solicit for new or renewed customer business
- Receive loan payments and post to customer accounts
- Maintain cash drawer accuracy and security
- Prepare and process loan application’s
- Prepare and handle office deposits and maintain checkbook accuracy
- Approve and close loans
- Perform collection activities on delinquent accounts, by both written and telephone communication.
- Assist with the development and training of all new personnel
- Help in maintaining compliance with company policies and procedures
- Maintain accurate filling and record-keeping system
- Prepare and assemble reports for remittance, and for branch record-keeping
Assistant Manager
Security Finance
Rantoul, Illinois
12.2014 - 01.2016
- Provide customer service
- Solicit for new or renewed customer business
- Receive loan payments and post to customer accounts
- Maintain cash drawer accuracy and security
- Prepare and process loan application’s
- Prepare and handle office deposits and maintain checkbook accuracy
- Close approved loans
- Perform collection activities on delinquent accounts, by both written and telephone communication, and also through customer house visits.
- Assist with the development and training of all new personnel
- Help in maintaining compliance with company policies and procedures
- Maintain accurate filling and record-keeping system
- Prepare and assemble reports for remittance, and for branch record-keeping
Floor Supervisor
State Farm Call Center
Champaign, Illinois
11.2012 - 08.2014
- Perform interviews over the phone
- Manage a group of employees by monitoring their interviews and providing feedback to raise production rate.
- Train new hires and new Floor Supervisors
Education
Associates Degree - General Studies
Parkland College
Champaign, IL01.2019
Skills
- Bilingual communication
- Call management
- Microsoft Office Suite
References
- Jennifer Mondy, Supervisor at State Farm, (217)-278-6917
- Sherice Lotts, Manager at Spherion Staffing Services, (217)359-4488
- Paloma Linares, Floor Supervisor at State Farm, (773)910-8415
- Amanda England, Manager at Security Finance, (217)892-8848
Timeline
Assistant Manager
Personal Finance Company
02.2016 - 07.2017
Assistant Manager
Security Finance
12.2014 - 01.2016
Floor Supervisor
State Farm Call Center
11.2012 - 08.2014
Associates Degree - General Studies
Parkland College