Rocio Chavez
Fresno,CA
Summary
Results-oriented Manager experienced in team leadership and operational improvement. Achieved high productivity and effective task completion through strategic planning and innovative solutions. Focused on building strong relationships, maximizing employee engagement, and optimizing procedures to drive organizational success.
Overview
6
6
years of post-secondary education
32
32
years of professional experience
Work History
Manager
Advantage Solutions
Fresno
08.2016 - Current
- Led retail merchandising teams across Advantage Solutions client store locations.
- Coordinated in-store demos and product promotions for consumer brands.
- Trained associates on planograms, resets, and retail execution standards.
- Analyzed daily sales figures to evaluate store performance and adjust strategies accordingly. reports and store activity for Advantage Solutions programs.
- Managed client communication and resolved store-level service issues promptly.
- Scheduled field staff and assigned coverage for retail merchandising routes.
- Monitored compliance with company guidelines, safety rules, and brand requirements.
- Supported district operations through coaching, workflow planning, and team supervision.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Evaluated customer feedback data to create actionable plans for service enhancement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed cross-departmental projects, ensuring timely completion and alignment with objectives.
- Managed risk by developing and implementing effective risk management strategies.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Store Manager
In n out Burger
Fresno, California
09.1994 - 11.2014
- Coordinated in-store and product promotions for consumer brands.
- Led retail merchandising teams across Advantage Solutions client store locations.
- Reviewed daily sales reports and store activity for Advantage Solutions programs.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Education
Associate of Science - Law
American River College
Sacramento, CA 08.2015 - 05.2019
Associate of Science - Criminology
Fresno City College
Fresno, CA 08.1990 - 05.1992
Roosevelt High
Fresno, CaliforniaSkills
- Retail merchandising
- Planogram compliance
- Sales analysis
- Vendor negotiation
- Staff scheduling
- Store operations
- Inventory control
- Team supervision
- Customer service
- Quality assurance
- Leadership development
- Conflict resolution
- Performance coaching
- Strategic planning
- Communication skills
- Performance management
- Performance evaluations
- Sales techniques
- Staff management
- Decision-making
- Time optimization
- Recruiting and interviewing
- Key performance indicators
- Verbal and written communication
- Safety procedures
- Task delegation
- Business development
- Policy implementation
- Schedule preparation
- Reporting and documentation
- Expense management
- Employee onboarding
- Team leadership
- Staff development
- Product management
- Partnership development
- Work prioritization
- Customer relationship management (CRM)
- Trend analysis
- Operations management
- Salesforce management
- Marketing
- Networking strategies
- Goal setting
- Change management
- Financial management
- Workforce management
- Regulatory compliance
- Emergency response
- Contract management
- Business administration
- Cross-functional team management
- Clear communication
- Complex Problem-solving
- Coaching and mentoring
- Inventory management
- Vendor management
- Disciplinary techniques
- Policy development
- Project management
- Cross-functional teamwork
- Shift management
- Brand management
- Sales management
- Data analysis
- Relationship building
- Staff training and development
- Budget control
- Risk management
- Project planning
Timeline
Manager
Advantage Solutions
08.2016 - Current
Associate of Science - Law
American River College
08.2015 - 05.2019
Store Manager
In n out Burger
09.1994 - 11.2014
Associate of Science - Criminology
Fresno City College
08.1990 - 05.1992
Roosevelt High