Rocio Chavez Maldonado
Jamaica Queens,NY
Summary
Dynamic Operations Manager with a proven track record at Marcel Cleaners, enhancing service delivery and customer satisfaction through strategic process improvements. Skilled in problem-solving and team leadership, I effectively managed budgets and cultivated strong client relationships, consistently delivering projects on time and within financial constraints.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2024
2024
years of professional experience
Work History
Operations Manager
Marcel Cleaners
- Developed and implemented process improvements, enhancing service delivery and customer satisfaction.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bakery Clerk
Costco
New York, NY
10.2023 - 02.2024
- Operated bakery equipment to maintain quality standards and ensure product freshness.
- Assisted customers with product selection and provided excellent service in high-volume environment.
- Monitored inventory levels, restocked shelves, and organized displays for optimal customer access.
- Prepared baked goods according to established recipes, ensuring consistency in taste and appearance.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collaborated with team members to improve workflow efficiency during peak hours of operation.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Manager
Finest Cleaners
Manhattan, NY
02.2016 - 09.2023
- Oversaw daily operations, ensuring efficiency and high-quality service delivery.
- Managed team schedules to optimize staff coverage during peak hours.
- Implemented new cleaning protocols, enhancing customer satisfaction rates.
- Trained and mentored staff on best practices and operational standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager's Assistant
Lido Cleaners
Manhattan, NY
02.2005 - 05.2010
- Organized daily operations and schedules to enhance workflow efficiency.
- Assisted in inventory management, ensuring accurate stock levels and timely reordering.
- Developed and maintained positive customer relationships through effective communication.
- Streamlined administrative processes, improving document retrieval and filing systems.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
High School Diploma -
Vidal Castañeda Y Najera
México CitySkills
Problem-solving
Team leadership
Operations management
Customer service
Decision-making
Employee relations and conflict resolution
Client relationships
Delegation
Assignment delegation
Fast learner
Excellent attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Bakery Clerk
Costco
10.2023 - 02.2024
Manager
Finest Cleaners
02.2016 - 09.2023
Manager's Assistant
Lido Cleaners
02.2005 - 05.2010
Operations Manager
Marcel Cleaners
High School Diploma -
Vidal Castañeda Y Najera