Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rocio De La Iglesia

Miami,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix Supermarkets Store
Miami, FL
09.2018 - Current
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained a clean and organized store environment for customer satisfaction.
  • Collaborated with team members to ensure efficient store operations.
  • Trained new staff on customer service standards and operational procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

RN student

Coral Gables Rehab
Miami, FL
08.2024 - 10.2025
  • Assisted patients with daily living activities and personal care needs.
  • Collaborated with healthcare professionals to develop patient care plans.
  • Administered medications as prescribed by physicians and recorded dosages.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.

RN student

Kindred Hospital Coral Gables
Coral Gables, Florida
05.2024 - 08.2025
  • Collaborated with healthcare professionals to develop patient care plans.
  • Administered medications as prescribed by physicians and recorded dosages.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.

RN student

Victoria Rehab
Miami, FL
03.2024 - 04.2024
  • Collaborated with healthcare professionals to develop patient care plans.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
  • Ensured compliance with infection control policies and procedures.

Education

Associate of Science - Nursing

New Professional Technician Institute
Miami, FL
06-2025

Skills

  • Vital signs monitoring
  • Healthcare collaboration
  • Customer service
  • Problem resolution
  • Infection control compliance
  • Team collaboration
  • Task prioritization
  • Multi-task management
  • Problem-solving
  • Time management
  • Punctuality and reliability
  • Cultural awareness
  • Empathy and patience
  • Staff training
  • Assertiveness
  • Conflict resolution
  • Conflict mediation

Certification

  • RN9692585

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

RN student

Coral Gables Rehab
08.2024 - 10.2025

RN student

Kindred Hospital Coral Gables
05.2024 - 08.2025

RN student

Victoria Rehab
03.2024 - 04.2024

Customer Service Representative

Publix Supermarkets Store
09.2018 - Current

Associate of Science - Nursing

New Professional Technician Institute
Rocio De La Iglesia