Rocio Izaguirre

Service Manager

BUBBA’S 33

08.2017 - Current

Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Negotiated with vendors to secure best prices for parts and supplies.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Coordinated with other departments to maintain streamlined and productive workflow.
Analyzed service reports to identify areas of improvement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Developed detailed plans based on broad guidance and direction.
Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.