Rocio Izaguirre
La Feria,TX
Summary
Service Manager with a proven track record at Bubba's 33, enhancing team morale and customer satisfaction through innovative service strategies and effective staff training. Skilled in problem-solving and team leadership, I significantly improved operational efficiency and fostered strong client relationships, ensuring repeat business and maximizing profitability. Multi-tasker well-known for creating positive workplace culture and high-performing teams. Stared off as a host when the store opened back in 2017 and keep getting promoted after that.
Overview
7
7
years of professional experience
Work History
Service Manager
BUBBA’S 33
2608 WEST EXPRESSWAY 83 MCALLEN TX 78501
08.2017 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Negotiated with vendors to secure best prices for parts and supplies.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
James Nikki Rowe High School
2101 N Ware Rd, McAllen, TX 7850105-2016
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service management
- New employee hiring
- Staff motivation
- Upselling
- Sales support
Accomplishments
Some of my best accomplishments.
- Helping others with work life balance.
- My staffs feels comfortable to come and talk to me about their struggles.
- Learning profits and lost on our weekly store reports.
- Gave myself deadlines from when i first decided to grow with the company and I achieved all of them.
- Collaborated with team of 12 in the development of Gift-Card season
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Learned to worked and managed back of house.
- Leaned accounting.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Service Manager
BUBBA’S 33
08.2017 - Current
High School Diploma -
James Nikki Rowe High School