Rocio Jimenez
Sylmar,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Access Supervisor
Adventist Health
Roseville, CA
05.2006 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Assessed staff productivity and reviewed metrics and adjusted operational plans to uphold quality standards.
Education
High School Diploma -
John Burroughs High School
Burbank, CaliforniaSkills
- Gathering Information From Patients
- Employee Work Scheduling
- Interdepartmental Functions Coordination
- Employee Recruitment and Hiring
- Registration and Admissions
- Quality Assurance
- Work Quality Evaluation
- Team Leadership
- Resolving Problems
- Customer Satisfaction
- Insurance Information Collection
- Staff Assignments
- Caring and Empathetic
- Verifying Eligibility
- Documenting and Recording Information
- Multitasking and Organization
- Building Rapport and Credibility
- Communicating to Patients and Families
- Customer Service
- Team Collaboration
- Patient Contact
Timeline
Patient Access Supervisor
Adventist Health
05.2006 - Current
High School Diploma -
John Burroughs High School