Rocio Madrigal
SANTA ANA,CA
Overview
8
8
years of professional experience
Work History
Jewelry/Cosmetics Sales Associate
Walmart
Santa Ana, CA
05.2016 - 10.2020
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Protected store assets and inventory via loss prevention procedures.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front End Team Lead
Walmart
Santa Ana, CA
10.2020 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Prepared, completed and processed customer account forms and database changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Handled cash register operations accurately during peak times.
- Promoted available products and services to customers during service, account management and order calls.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored 46 cash drawers in checkout stations to verify adequate cash supply.
- Managed efficient cash register operations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Digital Team Lead
Walmart
Anahiem, CA
08.2023 - Current
- Responded promptly to customer inquiries via phone or email.
- Secured and stored items until customer pickup.
- Determined the best delivery methods based on order size and destination.
- Processed refunds, returns and exchanges efficiently.
- Analyzed consumer feedback data to understand customer needs better.
- Reconciled discrepancies between inventory levels and purchase orders.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Maintained accurate records of orders, returns, exchanges and payments.
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped for customer items , certified replacement items, selected freshest fruit, produce and meat.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Scanned items when pulling from shelves to update system stock information.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
High School Diploma -
RIchland High School
Orange, CA06-2013
Skills
- Performance Monitoring
- Production Monitoring
- Product Management
- Employee Engagement
- Workplace Safety
- Account Management
- Customer Service
- Stock Replenishment
Timeline
Digital Team Lead
Walmart
08.2023 - Current
Front End Team Lead
Walmart
10.2020 - 08.2023
Jewelry/Cosmetics Sales Associate
Walmart
05.2016 - 10.2020
High School Diploma -
RIchland High School