Overview
Work History
Education
Skills
Timeline
Generic

Rocio Madrigal

SANTA ANA,CA

Overview

8
8
years of professional experience

Work History

Jewelry/Cosmetics Sales Associate

Walmart
Santa Ana, CA
05.2016 - 10.2020
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Protected store assets and inventory via loss prevention procedures.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Front End Team Lead

Walmart
Santa Ana, CA
10.2020 - 08.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Prepared, completed and processed customer account forms and database changes.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Handled cash register operations accurately during peak times.
  • Promoted available products and services to customers during service, account management and order calls.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored 46 cash drawers in checkout stations to verify adequate cash supply.
  • Managed efficient cash register operations.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Digital Team Lead

Walmart
Anahiem, CA
08.2023 - Current
  • Responded promptly to customer inquiries via phone or email.
  • Secured and stored items until customer pickup.
  • Determined the best delivery methods based on order size and destination.
  • Processed refunds, returns and exchanges efficiently.
  • Analyzed consumer feedback data to understand customer needs better.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Completed pickup and shopping orders for customers within local area.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained accurate records of orders, returns, exchanges and payments.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Shopped for customer items , certified replacement items, selected freshest fruit, produce and meat.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Scanned items when pulling from shelves to update system stock information.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Education

High School Diploma -

RIchland High School
Orange, CA
06-2013

Skills

  • Performance Monitoring
  • Production Monitoring
  • Product Management
  • Employee Engagement
  • Workplace Safety
  • Account Management
  • Customer Service
  • Stock Replenishment

Timeline

Digital Team Lead

Walmart
08.2023 - Current

Front End Team Lead

Walmart
10.2020 - 08.2023

Jewelry/Cosmetics Sales Associate

Walmart
05.2016 - 10.2020

High School Diploma -

RIchland High School

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Rocio Madrigal