Rocio Martinez
Hawthorne,NJ
Summary
Organized and dedicated Surgical Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
New Jersey Brain and Spine Center
04.2019 - Current
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to the individual patients needs and preferences.
- Served as a trusted resource for patients and families during during challenging times, providing support and guidance throughout the surgical journey.
- Verified insurance coverage and obtained pre authorizations.
- Efficiently manage high volume caseloads while maintaining meticulous attention to details in scheduling logistics and documentation.
- Maintained strict adherence to HIPPA regulations, protecting the privacy of the patient.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered phone calls and messages for 3 physicians and scheduling appointments, and handling patient inquiries.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Resolved scheduling conflicts to maintain high-quality patient services.
Medical Assistant
Gastroenterology Associates of New Jersey
03.2016 - 03.2019
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Receptionist
MedEye Associates
01.2012 - 02.2015
Administrative Assistant
Express Personnel/PCS Wireless
09.2012 - 01.2014
- In charged of data entry
Education
Fortis Institute
Associate of Science - LPN-RN Bridge Program
Eastwick College
Hackensack, NJ04.2025
Skills
- Bilingual in English and Spanish
- Data Entry
- Calendar and Appointment Management
- Medical Charting
- Insurance Verification
- Employee Scheduling
- Data entry proficiency
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
New Jersey Brain and Spine Center
04.2019 - Current
Medical Assistant
Gastroenterology Associates of New Jersey
03.2016 - 03.2019
Administrative Assistant
Express Personnel/PCS Wireless
09.2012 - 01.2014
Medical Receptionist
MedEye Associates
01.2012 - 02.2015
Fortis Institute
Associate of Science - LPN-RN Bridge Program
Eastwick College