ROCIO MARTINEZ
Edinburg,TX
Summary
Self-Employed baker running on a 3 children mommy duties perviously working at SOMA, enhancing customer satisfaction through exceptional service as well skilled in multitasking and attention to detail, adept in both Spanish and English. Excelled in roles requiring teamwork and strong communication, achieving significant improvements in customer engagement.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Associate
SOMA
08.2024 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Baker
Self Employed
01.2018 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Cashier
Dona Lula
10.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
S.T.V.T.
Weslaco, TX 07.2010 - 05.2011
High School Diploma -
Donna High School
Donna, TX05.2008
Skills
Customer Service
Attention to Detail
Computer Skills
Multitasking
Teamwork
Communicating
Bilingual Spanish and English
Timeline
Associate
SOMA
08.2024 - Current
Cashier
Dona Lula
10.2022 - 07.2024
Baker
Self Employed
01.2018 - Current
S.T.V.T.
07.2010 - 05.2011
High School Diploma -
Donna High School
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