Rocio Alvarez Martinez
Bakersfield,CA
Summary
Dynamic Customer Service Associate with extensive experience at Walgreens, excelling in complaint resolution and stock management. Bilingual in English and Spanish, I effectively address customer needs and enhance satisfaction. Recognized for my organizational skills and ability to train new employees, I thrive in fast-paced environments while maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walgreens
03.2020 - 06.2024
- Worked in various roles: customer service, cashier, photo department, and pharmacy hitter.
- Handled tasks like adding promo tags, removing expired items, and stocking merchandise.
- Maintained store presentation and cleanliness, including sweeping and mopping.
- Greeted and assisted customers on the sales floor.
- Provided fast and friendly service to high volumes of customers.
- Addressed customer questions and concerns professionally.
- Resolved complaints and ensured customer satisfaction.
Customer Service Associate
Payless Shoe Source
01.2017 - 01.2019
- Restocked, organized, and priced merchandise.
- Helped customers find products and resolve issues.
- Updated displays and closed the store.
- Trained new employees when needed.
- Managed inventory records.
- Located and ordered out-of-stock items upon request.
Education
High School Diploma - General Education
South High School
Bakersfield, CA08.2015
Skills
- Quick Learner
- Organized
- Cash Handling
- Team Collaboration
- Stock Management
- Multitasking
- Bilingual (English/Spanish)
- Responsible
- Refunds & Exchanges
- Customer Service
- Customer Needs Assessment
- Complaint Resolution
Languages
Spanish
English
Timeline
Customer Service Associate
Walgreens
03.2020 - 06.2024
Customer Service Associate
Payless Shoe Source
01.2017 - 01.2019
High School Diploma - General Education
South High School