Megan Marlow
Sidney
Summary
Knowledgeable customer service associate with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high customer satisfaction. Demonstrates communication and problem-solving skills to enhance positive customer experiences.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate
Walmart
09.2020 - Current
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Managed multiple tasks simultaneously while maintaining quality service standards.
- Adapted to changing situations, learning new products and services quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Entertainment Associate
Walmart
- Assisted in inventory management, ensuring accurate stock levels and efficient product placement.
- Supported team in maintaining store cleanliness and organization, enhancing customer experience.
- Executed daily operational tasks, adapting to shifting priorities and promoting efficiency.
- Trained new associates on company policies, procedures, and safety protocols to ensure compliance.
Education
Bachelor of Science in Nursing - Nursing
Wright State University
Dayton, OH05-2026
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Quick learner
- Friendly, positive attitude
- Flexible and adaptable
Accomplishments
- Supervised team of at least 20 staff members at various times during experience at Walmart.
- Documented during nursing school clinical using software such as Epic and PointClickCare.
Timeline
Customer Service Associate
Walmart
09.2020 - Current
Entertainment Associate
Walmart
Bachelor of Science in Nursing - Nursing
Wright State University