Rocio Martinez Cherem
Las Vegas,NV
Summary
Proven ability to enhance customer satisfaction and streamline operations, demonstrated during tenure at Texas Roadhouse. Excelled in multitasking and guest engagement, significantly improving dining experiences. Adapted quickly to new culinary techniques at Cafe Rio, showcasing versatility and a commitment to excellence. Skills include effective customer service and maintaining high standards of cleanliness and sanitation.
Overview
3
3
years of professional experience
Work History
Hostess/ To-Go
Texas Roadhouse
06.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked flexible hours across night, weekend, and holiday shifts.
Line Cook
Cafe Rio
06.2021 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School -
Green Valley High School
Henderson, NV06.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Guest Engagement
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Hostess/ To-Go
Texas Roadhouse
06.2023 - 08.2024
Line Cook
Cafe Rio
06.2021 - 05.2023
High School -
Green Valley High School
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