Rocio Meza
Chicago,IL
Summary
Experienced in cash handling and delivering exceptional customer service, with a background at Parkway Bank and Walgreens. Demonstrated success in optimizing branch operations and elevating customer satisfaction. Strong capabilities in cash drawer oversight and cultivating customer relationships through effective communication and detail-oriented service.
Overview
11
11
years of professional experience
Work History
Customer Experience Banker
Huntington
12.2024 - Current
- Ensured compliance with banking regulations while managing customer accounts and improving service delivery.
- Tailored financial solutions for clients, leading to increased satisfaction and retention.
- Conducted analysis of financial data to assess risks and uncover opportunities for growth.
- Processed financial transactions accurately, maintaining compliance with all bank policies.
- Educated clients on banking products, strengthening relationships and encouraging investment.
- Actively contributed to team meetings aimed at enhancing operational efficiency and workplace morale.
- Oversaw cash handling procedures, ensuring precise balancing of cash drawers under security protocols.
- Collaborated with colleagues to identify cross-selling opportunities, resulting in higher product adoption rates.
CERTIFIED TELLER
Parkway Bank
11.2016 - 04.2024
- Managed incoming calls from customers regarding account information or product offerings.
- Adhered to all applicable laws, regulations, policies and procedures while handling customer requests.
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints in a timely manner.
- Trained new employees on proper teller operations including cash handling procedures.
- Collaborated with team members to ensure operational excellence in all areas of branch operations.
- Demonstrated proficiency in accurately processing customer deposits, withdrawals, and transfers utilizing banking software systems.
- Conducted financial transactions including cashing checks and issuing money orders efficiently.
- Performed daily reconciliation activities for all accounts ensuring accuracy of data entry and balance totals.
- Developed strong relationships with customers through empathetic listening and effective communication skills.
CASHIER
Walgreens
06.2014 - 04.2016
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
Education
HIGH SCHOOL DIPLOMA - undefined
Benito Juarez High School
Chicago, IL06.2008
Skills
- Cash handling proficiency
- Customer service excellence
- Financial analysis skills
- Regulatory compliance knowledge
- Attention to detail
- Sales and cross-selling strategies
- Problem-solving abilities
- Team collaboration
- Time management skills
- Technical proficiency in banking software
LANGUAGES
Spanish
Bilingual
Timeline
Customer Experience Banker
Huntington
12.2024 - Current
CERTIFIED TELLER
Parkway Bank
11.2016 - 04.2024
CASHIER
Walgreens
06.2014 - 04.2016
HIGH SCHOOL DIPLOMA - undefined
Benito Juarez High School