Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taliyah Knox

Reynoldsburg,OH

Summary

Dependable and hardworking customer service representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Proficient at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Experience Banker

Huntington National Bank
Columbus, OH
02.2025 - Current
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Assisted customers in account inquiries and resolved issues to enhance satisfaction and loyalty.
  • Managed cash drawer, balancing daily transactions while minimizing discrepancies.
  • Collaborated with team members to streamline operations and improve service delivery times.
  • Educated customers on bank products and services, promoting financial literacy and informed decision-making.

Customer Service Representative

Conduent
Work From Home
10.2023 - 06.2024
  • Answered 50+ inbound calls daily regarding customer inquiries and provided accurate information about products and services.
  • Demonstrated professional conduct with customers to deliver outstanding customer service.
  • Assisted clients with payments and reordering cards.
  • Updated customer address and information accurately and efficiently.

Office Assistant

Ohio Dominican University
Columbus, OH
08.2022 - 10.2023
  • Administrative professional that managed a range of must-dos like organizing records, proofreading documents, and assisting customers.
  • Handled incoming calls and other communications.
  • Managed filing system and documents.
  • Greeted clients and visitors.
  • Updated paperwork and word processing.
  • Performed general office clerk duties and errands.
  • Assisted in data entry and record-keeping, maintaining accuracy and confidentiality of sensitive information.

Education

No Degree - Business Management

Western Governors University
Salt Lake City, UT

Skills

  • Customer service
  • Cash handling
  • Analytical thinking
  • Customer education
  • Data entry proficiency
  • Problem resolution
  • Call center experience

Timeline

Customer Experience Banker

Huntington National Bank
02.2025 - Current

Customer Service Representative

Conduent
10.2023 - 06.2024

Office Assistant

Ohio Dominican University
08.2022 - 10.2023

No Degree - Business Management

Western Governors University
Taliyah Knox