Rocio P
Rosharon
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server/ bartender
Escalate's Comida Fina
Sugar Land
08.2024 - Current
- Delivered exceptional customer service, fostering positive dining experiences and encouraging repeat business.
- Assisted in menu knowledge and food recommendations for guests.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved customer complaints professionally, ensuring high levels of satisfaction and retention.
- Supported inventory management by tracking supplies and placing orders.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Welcomed customers, addressed inquiries, and recommended specials to maximize sales opportunities.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
server
Churrascos
Sugar Land
12.2024 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed customer orders and addressed special dietary needs effectively.
- Facilitated smooth table turnover while ensuring guest satisfaction remained high.
- Handled cash transactions accurately and processed payments efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assistant Manager
Guadalajara Mexican Bar & Grille
Houston
06.2005 - 09.2024
- Supervised daily operations to ensure smooth restaurant service.
- Managed staff schedules and delegated tasks effectively.
- Trained new employees on service standards and protocols.
- Coordinated with kitchen staff for timely food preparation.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Implemented inventory management practices for supplies and equipment.
- Assisted in developing marketing strategies to boost sales.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Server/ Bartender
Guadalajara Mexican Bar and Grille
Houston
02.2004 - 09.2024
- Provided excellent customer service in a fast-paced dining environment.
- Managed order input and delivery using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints swiftly to maintain a positive atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service in a vibrant bar environment.
- Managed inventory of bar supplies and ordered as needed.
- Engaged with customers to create a welcoming atmosphere.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Supervised daily operations to ensure smooth restaurant service.
- Managed staff schedules and delegated tasks effectively.
- Trained new employees on service standards and protocols.
- Implemented inventory management practices for supplies and equipment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Mixed cocktails using traditional and contemporary techniques for customer satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
- Provided exceptional customer service while taking and serving drink orders.
- Trained new bartenders on menu items and service standards effectively.
- Managed inventory and restocked supplies to ensure smooth operations.
- Engaged with guests to create a welcoming atmosphere and enhance experience.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for costumers.
Education
High School Diploma -
Contemporary Learning Center
Houston, TX05-2005
Some College (No Degree) - Accounting And Finance
HCC
Houston, TXSkills
- Customer service
- Point-of-sale operations
- Menu knowledge
- Inventory management
- Table turnover management
- Staff scheduling
- Effective communication
- Team collaboration
- Food safety compliance
- Multi-tasking
- POS operation
- Liquor, wine, and food service
- Safe food handling
- Professional appearance
- Bilingual
Languages
English
Professional
Spanish
Professional
Certification
- food handlers
- Tabc
Timeline
server
Churrascos
12.2024 - 04.2025
Server/ bartender
Escalate's Comida Fina
08.2024 - Current
Assistant Manager
Guadalajara Mexican Bar & Grille
06.2005 - 09.2024
Server/ Bartender
Guadalajara Mexican Bar and Grille
02.2004 - 09.2024
High School Diploma -
Contemporary Learning Center
Some College (No Degree) - Accounting And Finance
HCC