Rocio Palacios
Falls Church,VA
Summary
Detail-oriented office manager with expertise in appointment scheduling, insurance processing, and inventory management. Proven ability to enhance patient flow and optimize office efficiency.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Office Manager
Columbia Pike Chiropractic
Arlington, Virginia
03.2025 - Current
- Managed front desk operations and ensured efficient patient flow.
- Scheduled appointments using electronic health record system for optimal service.
- Trained new staff on office procedures and customer service standards.
- Oversaw inventory management of office supplies and medical equipment.
- Handled billing inquiries and processed insurance claims accurately.
- Processed insurance claims accurately to ensure reimbursement from insurance companies.
- Prepared reports for senior management regarding daily operations of the office.
- Worked collaboratively with physicians to develop treatment plans tailored to each individual's needs.
Chiropractic Assistant
Columbia Pike Chiropractic
Arlington, Virginia
02.2019 - 03.2025
- Administered electric muscle stimulation, massage, and mechanical traction therapies to enhance patient recovery under doctor's supervision.
- Supported chiropractors in delivering treatments by applying hot and cold packs, ultrasound therapy, and electrical stimulation.
- Monitored patient progress, documenting changes to inform treatment plans.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining the process.
- Scheduled appointments for patients both in person and over the phone.
- Provided administrative support by answering phone calls and responding to inquiries.
- Prepared treatment rooms by cleaning and organizing equipment and supplies.
Office Manager
Telegiros Virginia
Arlington, Virginia
12.2014 - 02.2019
- Maintained accurate records of all transactions and customer interactions.
- Maintained accurate records of all transactions for audit purposes.
- Prepared reports detailing transaction volumes, revenue generated.
- Ensured that all policies related to money transfers were followed at all times.
- Maintained cash drawer balance throughout each shift.
- Assisted customers with inquiries about transfer options and fees.
- Verified customers' identities by collecting appropriate documentation.
- Performed administrative tasks such as filing documents, updating databases.
Sales Rep/Cashier
Micromanos Corporation
Rockville, Maryland
10.2012 - 09.2014
- Developed key customer relationships to increase sales.
- Developed strong client relationships through regular communication and follow-up.
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Collaborated with team members to strategize sales approaches and techniques.
Education
High School Diploma -
John F. Kennedy High School
Silver Spring, MDMedical Assistant -
American Career Institute
Wheaton, MDSome College (No Degree) -
Montgomery College
Rockville, MDSkills
- Appointment scheduling
- Insurance processing
- Inventory management
- Effective communication
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager
Columbia Pike Chiropractic
03.2025 - Current
Chiropractic Assistant
Columbia Pike Chiropractic
02.2019 - 03.2025
Office Manager
Telegiros Virginia
12.2014 - 02.2019
Sales Rep/Cashier
Micromanos Corporation
10.2012 - 09.2014
High School Diploma -
John F. Kennedy High School
Medical Assistant -
American Career Institute
Some College (No Degree) -
Montgomery College